Reviews (6,075)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

July 12, 2024

It does what it says on the tin, there are occasions I do miss the messages, but I'm not sure if that's my end of Shopify's but on the whole communication is good.

Martinico
United Kingdom
9 months using the app
July 30, 2024

it easy to stay in touch with customers and meet new people as well

JNR Products
United States
About 1 month using the app
May 18, 2024

No problems at all using it. I am able to answer peoples questions with ease using it.

Platinum So n Sews
United States
Almost 3 years using the app
May 24, 2024

Easy and lets me get my job done with quick communication from phone or store admin areas.

Celestial Drift
United States
7 months using the app
February 19, 2024

If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.

Twitter Bikes
United States
Over 2 years using the app
Shopify replied February 21, 2024

Hi, There. Thank you for taking the time to leave your review. We appreciate this feedback, and if you would like to include any additional information on what specifically you're finding to be a challenge while using the Shopify Inbox app and managing multiple stores, you can leave another review or feel free to message Shopify on any of our socials. Our team is always working to improve all users experience with the app. -Kitana, Shopify Support

March 7, 2024

i don't always know i have something in my inbox, but that is my fault. i think it is great!

Emporium Vitreum Enamel Supply
Canada
10 months using the app
Edited December 23, 2024

It's great to have a direct line to customers. I'm not keen on the automatic replies, but we don't have to use them and the inbox app itself is very useful.

The Cheese Guy in Okinawa
Japan
Over 1 year using the app
April 1, 2024

Works well with phone app. With notifications on, I can answer customers quickly and efficiently .

Medicine Man Crafts
United States
Over 2 years using the app
April 15, 2024

Notification pop up is peace of mind, so we can communicate to our customers timely, really appreciate it.

Scentefy
Pakistan
9 months using the app
May 28, 2024

Love this APP! Makes is so EASY to stay in constant contact with subscribers and new customers asking questions! Always notifies me immediately, whether onsite, on the computer, on the mobile!!

Love, LOVE IT!

Retail Galore Store
United States
3 months using the app