Reviews (6,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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It does what it says on the tin, there are occasions I do miss the messages, but I'm not sure if that's my end of Shopify's but on the whole communication is good.
it easy to stay in touch with customers and meet new people as well
No problems at all using it. I am able to answer peoples questions with ease using it.
Easy and lets me get my job done with quick communication from phone or store admin areas.
If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.
Hi, There. Thank you for taking the time to leave your review. We appreciate this feedback, and if you would like to include any additional information on what specifically you're finding to be a challenge while using the Shopify Inbox app and managing multiple stores, you can leave another review or feel free to message Shopify on any of our socials. Our team is always working to improve all users experience with the app. -Kitana, Shopify Support
i don't always know i have something in my inbox, but that is my fault. i think it is great!
It's great to have a direct line to customers. I'm not keen on the automatic replies, but we don't have to use them and the inbox app itself is very useful.
Works well with phone app. With notifications on, I can answer customers quickly and efficiently .
Notification pop up is peace of mind, so we can communicate to our customers timely, really appreciate it.
Love this APP! Makes is so EASY to stay in constant contact with subscribers and new customers asking questions! Always notifies me immediately, whether onsite, on the computer, on the mobile!!
Love, LOVE IT!