Reviews (5,697)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

Edited November 6, 2024

Shopify Inbox is a game-changer! It’s super easy to use, with all the features you need to simplify customer interactions. The fact that it integrates directly with Shopify makes life so much easier—it’s straight-up conversations without the hassle of overcomplicated CRMs or extra bells and whistles. Highly recommend it for anyone looking to boost their customer service!

Manufactory Apparel
Australia
10 months using the app
February 18, 2024

Easy to use, and very well-integrated with our Shopify store (duh, it's first party).
Would be great if we could drag and drop media into the chat directly on browser, as we need to attach media quite often.

DrinkAid
Singapore
About 1 year using the app
April 15, 2024

great app and great service if there is anything you don't understand or simply need help with. 10/10 recommend especially for inexperienced website holders

WELLCHEMCO
South Africa
8 months using the app
Edited October 25, 2024

This app is a boon to non-programmers, particularly with the AI supplemented Help Centre. It seems to handle most product sale situations and provides prompts and assistance with marketing.

It sure beats the hell out of other non-programmer type software that is not specifically built for sales.

Clarence River Farm
Australia
Over 2 years using the app
May 9, 2024

best tool to engage with customers :)

Great Functional Goods
Australia
Over 3 years using the app
May 8, 2024

Nice page and very convenient for both ends.

GabyBerg Design
China
About 2 years using the app
July 5, 2024

Fantastic experience, the app is doing what it's supposed to.

My Store
United States
About 16 hours using the app
October 15, 2024

facile ed intuitiva

Pet Paradise
Italy
10 days using the app
June 30, 2024

Excellent

My Style Items
Australia
2 months using the app
June 17, 2024

Easy to use for our team.

PDQ Car Wash Shop
United States
3 months using the app