Reviews (4,766)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.

March 18, 2024

.

The Glow Beauty Edit
Australia
Almost 2 years using the app
June 10, 2024

great

My Store
United Kingdom
2 days using the app
January 1, 2024

Having used Shopify Inbox for the past year, I can confidently say it's a game-changer. Its unified interface, real-time chat, and seamless integration have significantly improved my customer communication

Akway
India
3 months using the app
February 8, 2024

its efficient and easy to use for both parties

Amano Knitwear
United Kingdom
8 months using the app
April 24, 2024

so far so good

Infinite Visibility
United States
3 days using the app
December 17, 2023

I would recommend it, but sometimes it is hard to find.

Doolittle
United States
Over 3 years using the app
May 14, 2024

Muy facil de usar

nivadaswiss
Mexico
2 months using the app
April 1, 2024

EXCELENTE

Akana Technology
Peru
9 months using the app
January 25, 2024

this is easy to use
ماشاءاللہ انتہائی بہترین شکریہ

industryparts.pk
Pakistan
Almost 2 years using the app
January 14, 2024

A very bad app beacause the messages are failed to be send regularly.
The last time I tried to send the message to answer to the client 30 times but the message is still failed to send. I'd like to send you the screen shot about it.

svetlana k Paris
France
About 2 months using the app
Shopify replied January 15, 2024

Hey there! Thanks for taking the time to review Shopify Inbox. We understand that you have been experiencing some issues sending out responses to your customers. Please try sending the response on a different network or device. If you're still having issues, please reach out to us here: https://shopify.link/YWD7. We'd be happy to take a closer look at this issue to find a solution! -Mac, Shopify Support