Reviews (4,847)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.

January 29, 2024

molto comodo e semplice

Atzori Sport Store
Italy
9 months using the app
November 21, 2023

It seems to be well maintained and updated, works reliably, nice to be able to collaborate with other employees to assist inquiring customers, only picky thing would be I wish we could customize the UI a little more like G-Mail Inbox, etc, and perhaps incorporate the AI capabilities for creating replies quicker, etc

Little Stinkers Belleville
Canada
Over 1 year using the app
January 1, 2024

I love it, makes my life much easier! Thank You

The Trendy Look
United States
5 months using the app
December 10, 2023

Very helpful app to communicate quickly with my customers no matter where I am at. I like how easy it was to install it and that it includes a mobile app so I get notifications right away when customer needs assistance.

Sports Roses
United States
6 months using the app
January 22, 2024

Thank you for having this.

Jolly V’s Creative Curation
United States
5 months using the app
May 14, 2024

Muy facil de usar

nivadaswiss
Mexico
2 months using the app
April 22, 2024

çok başarılı bir uygulama.

COOLHORSE
Türkiye
4 months using the app
January 28, 2024

It is good to install and use.

Shop Happy
India
4 months using the app
December 3, 2023

Works, well integrated with the shop easy to use, great for the customers as all the information is embedded within the platform, so you can see much of the consumer interactions and journeys.

WeatherTech CH
Switzerland
About 1 year using the app
February 22, 2024

it is better if it can integrate to facebook messenger

Denshoppe
Philippines
6 days using the app