Reviews (6,075)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

February 26, 2024

Good basic tool. Would be nice to have more features like what is in the Shopify Support teams chat.

Hippie Hypnotism
United States
3 months using the app
Shopify replied March 8, 2024

Hello, there. Thank you for taking the time to leave a review for Shopify Inbox. We're glad to hear you like the app! If you would like to share specific feedback with our team, we'd be happy to have a chat with you and explore options for your needs. Feel free to reach out to our team here: https://shopify.link/WJna. -Rick, Shopify Support

July 24, 2024

great addition to my business

LovelyRLovely
United Kingdom
3 months using the app
March 13, 2024

Easy to use
Like it
Nice and uncomplicated

Finishing Touch Body Hair And Beauty Supplies
Australia
Over 2 years using the app
July 10, 2024

muito prestativo

DUEROS Brasil
Brazil
Over 1 year using the app
May 18, 2024

Great App, adds another great layer to our customer service and if free!

Chille
Australia
About 2 months using the app
February 22, 2024

This tool provides a great opportunity to connect with customers!

Trendy Tokens
Canada
9 months using the app
July 15, 2024

Perfect !

dubia-roach-brokers
United States
Almost 2 years using the app
June 19, 2024

user interface is good

Scentedelic
India
Almost 2 years using the app
June 2, 2024

Seems easy to use and effective.

Sensory Play Store
Australia
2 months using the app
March 26, 2024

I like it, I wish it was in a noticeable position or brighter so I would notice the message to me sooner.

LaBron Perfume
United States
Over 2 years using the app