Reviews (4,692)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer service with quick, efficient responses and a user-friendly interface. It integrates smoothly with Shopify, supports automated and AI-generated replies, and centralizes communications, boosting organization and conversion rates. Its free cost, effective mobile performance, and features like displaying customer cart details and location during chats are also highlighted, making it ideal for improving customer interactions within the Shopify ecosystem.

February 11, 2022

Game changer really helps me scale my business and pull in extra sales. The ability to suggest products and share pictures is very valuable.

RecoveryChip
United States
Over 2 years using the app
Shopify replied February 18, 2022

Hey, Recovery Chip! Really glad to hear the app is working well for you. Thanks so much for your feedback. -Ivy, Shopify Support

March 25, 2024

ottima

ELECTRI
Italy
Over 2 years using the app
November 24, 2024

Very great

Snug N Smile
United States
3 days using the app
September 16, 2023

easy to use!

InayaMorocco
United Kingdom
Over 2 years using the app
May 13, 2024

It's easy to use, and easy to communicate with customers. It's also easy to see from Shopify's back office when there are messages waiting.

The Stitcher's Muse Needleart
Canada
Over 2 years using the app
February 23, 2024

Very good and easy to use

Silva Creations LLC
United States
Over 2 years using the app
March 20, 2024

Easy to use. Could filter out spam & unwanted messages better!

Zafiro Equestrian
Spain
Over 2 years using the app
October 31, 2023

Very helpful and customers love it!

casabelladecor.net
United States
Over 2 years using the app
January 9, 2024

Its a great app that helps you engage with your customers more easily.

AbracadabraNYC
United States
Over 2 years using the app
October 17, 2023

It worked well for us so far.
Thank you,
Cristofer Smith

Green Apple Active
United States
Over 2 years using the app