Inventory Source , 215 reviews

Overall rating
4
Counts per rating level
  • 62% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to integrate large product catalogs from multiple suppliers and its automation features, including automatic updates of inventory levels and prices. The customer service is praised for its quick response and helpfulness. Some merchants have reported issues with inventory syncing and product data accuracy, but these are usually resolved promptly. While some find the pricing high, others see it as a worthwhile investment for the time-saving benefits. This app is especially beneficial for large-scale e-commerce operations.

January 4, 2019

Expensive service but can be very helpful with inventory control. It does make things easier at the end of the day.

Eve's Body Shop
United States
10 months using the app
June 13, 2019

I'm a customer of inventory source. The process is a bit of a learning curve, but inventory source's customer service is extremely helpful. It would've taken me double the time to figure out the process if it wasn't for their customer service, especially the reps Jamie, Nick and John! They were very patient and extremely helpful.

Skin Deep Beauty Store
United States
9 months using the app
Edited October 1, 2018

I really love this app. Unfortunatly I am not turning any profit from mr site at this time so I had to cancel. As soon as I get some more funding I will contact you.

Your Impressions Now
United States
27 days using the app
March 29, 2016

Good App !
Has allowed me to quadruple my inventory without stressing about updating all of the inventory myself on my site and on other market places !
This also keeps me competitive on pricing as well. Customer service is available through live and chat which is good.

Living In The Season
United States
8 months using the app
June 3, 2018

We are so happy that we went with Inventory Source! They are always helpful with any questions we might have and they have great supplier list. They make everything so simple. Thank you Inventory Source!

Mi Shanty Gear
United States
8 months using the app
August 27, 2020

Inventory Source has helped me automate most of my dropshipping business which has been fantastic. I have a lot more time and freedom to focus on other aspects of my business. My one complaint is that while their customer service responds quickly, they're not always super helpful which has lead to some frustration.

The Aromi
United States
7 months using the app
Edited April 5, 2019

I was using this app on my website until it just kept breaking. I wish you could give zero stars, but I was able to find an alternative, so I am happy now if you want to lose all of your money. Inventory Source will help you do that. Private message me for details on how they handle issues. They were deploying bugs to live environments where my products would be ZERO INVENTORY all weekend at some points even longer. So please do yourself a favor and stay far far far away.

Majorleaguepets
United States
7 months using the app
January 18, 2020

I'm very frustrated working with Inventory Source. If you can get it up and working properly, it seems to do it's job...but the challenge is getting anything going. Help is VERY hard to come by.

They DO respond to emails, but they're frequently unhelpful replies that don't address the question you actually asked, or take hours to get back to you. This is inventory automation software, guys. If the inventory is down, the customer (*me) is down. That means I can't serve MY customers and I look bad.

Getting a person on the phone or chat is impossible, you have to schedule that days out. (see above, re: downtime) and email responses are typically hours. So, you get to sit there and stare at your screen for a while in hopes someone gets back to you soon...and if they do that the response addresses your actual concern.

They're nice enough, and they DO respond...but they are SLOW and don't seem to understand the gravity of the issues that their customers are dealing with...or they don't care.

If you have another option, I'd suggest looking at it thoroughly or have some ironclad tech guys hiding in your closet and LOTS of patience. (LOTS.)

-Guy whose store has been down since Thursday

Casual Toys
United States
7 months using the app
July 25, 2016

Great Service! Prompt attention and great customer service. Makes my life so much easier with over 24k products to manage.

Eric
www.latacticalsupply.com

Louisiana Tactical Supply
United States
7 months using the app
January 5, 2019

App works pretty well for my purpose. There are a few things that could use improvement that revolve around integration and bulk product management:
1. Bulk item management can be difficult and time consuming (pricing in particular)
2. Missing some customized options that exist within shopify (charge tax, compare at price, variant options, etc) that have to be set manually after product integration/push.
3. UI is a bit complex and confusing.

North Side Creations
Canada
7 months using the app