Reviews (609)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its effectiveness in driving repeat purchases and increasing customer lifetime value. They appreciate features like the customizable rewards landing page and the analytics dashboard, which help track the impact of loyalty programs. The ease of integration with platforms like Klaviyo and Shopify is also highlighted, along with the straightforward onboarding process and responsive customer support. Merchants find it particularly accessible, even for those with limited technical skills.

August 3, 2023

Loyalty Lion has been great for our store. We have used it for about a year and are now even restructuring our loyalty program to make it work even better for us. Hannah has been amazing the whole way through. Having several meetings with us to review how the program is doing and how we can improve it. She is also always there to help us with any technical difficulties.

Happy Wax
United States
Over 1 year using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a 5* review, we are happy to hear that you are pleased with our service!

Edited September 14, 2023

Loyalty Lion has been a pleasure to work with. The support team has been super responsive and answered all of our questions very quickly! They held our hand the entire time and we are so excited to have our new loyalty program up and running. Vicky from the Loyalty Lion team has also been amazing and so helpful post-launch.

GLDN
United States
Over 1 year using the app
LoyaltyLion replied April 17, 2023

We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.

August 9, 2023

Duraan was very helpful and quickly answers my questions about the changes in the tiers. Excellent merchant support.

Pink Moon
United States
Over 1 year using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive feedback, we are delighted to hear you were happy with the support you received. We take pride in the service we provide to all our customers and our fantastic customer support team is always here to answer any other questions you might have!

August 17, 2021

The set up support is very good and comprehensive. I am looking forward to using Loyalty Lion to help build customer loyalty and encourage referrals.

Sanibel Soap
United States
About 1 year using the app
March 21, 2023

Very happy with the app - also to the quick response and a solution from LL to issues or questions that pop up. Some teething issues still with free shipping working 100% of the time with the loyalty points, but we are getting there!

The Organic Skin Co
New Zealand
About 1 year using the app
LoyaltyLion replied March 24, 2023

Thank you so much for your feedback! Glad to hear you're getting the support that you need. Please don't hesitate to reach out to us at support@loyaltylion.com if you need any additional assistance!

November 14, 2022

Very happy with the software. The onboarding was seamless.. Highly recommend to anyone looking to add rewards to their store.

Kasandrinos International
United States
About 1 year using the app
LoyaltyLion replied November 30, 2022

We’ve passed your wonderful review onto our Onboarding team at Thanks so much for taking the time to leave a review about our platform. Our customer’s feedback guides our business and helps us keep improving the service we provide. Thanks for choosing us!

Edited June 11, 2021

Working with loyalty lion is incredible easy, the app works great, awesome service. We have been using it for 2 months, although we didn't see the results inmediately, now we are starting to get more and more sales with higher AOV from our subscribers.

Deco por ti
Chile
About 1 year using the app
LoyaltyLion replied May 10, 2021

Thank you so much for leaving us a review about Ellie and your Onboarding experience. We're looking forward to seeing your customers use the loyalty program 😍!

September 6, 2021

Loyalty Lion integrated seamlessly for us. The onboarding process was easy and fast and we've been using it for over 6 months now. Their customer service and responsiveness is also excellent.

Rufus and Coco Australia
Australia
About 1 year using the app
July 18, 2023

Loyalty Lion's offering allows for unique customization in order to cater to one's customer base exactly how you see fit. The team has been super helpful in answering all of our questions and helping create an offering that is set up for success.

Mohawk General Store
United States
About 1 year using the app
LoyaltyLion replied July 25, 2023

Thank you for your review! We are glad we are delivering against expectations!

May 25, 2023

Great support from Abi, who was extremely helpful, patient and dedicated to solving our issue. Thanks again.

Weekend Offender
United Kingdom
About 1 year using the app
LoyaltyLion replied May 25, 2023

Thank you for your review! We will pass on your comments to Abi directly, I am glad we could help and we are looking forward to continuing to deliver the best service!