They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something
Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you.
Very expensive. They lock you into a year contract and it's not better than any other loyalty app. The integrations are basic and the support is even worse.
Not a terrible app, just not worth the price at all.
Hi Grace Eleyae,
Thank you for your review, I am sorry to hear about the trouble you are having. One of our Customer Success team members has reached out to resolve this issue.
I have no hesitation in recommending Loyalty Lion to other business owners, no matter their size. Since we started the program it's paid for itself 5x over in customer retention and customer experience. It was easy for us to step up, just takes a bit of planning to figure out the best rewards and tiers. After we implemented Loyalty Lion we've seen our competitors come out with similar programs -- that's how we know we're doing something right. Loyalty Lion is now one of the cornerstones of our business.
Great support (shout out to Ellie, who helps us when we need it!) excellent UX and integrations. Couldn't be happier.
I really appreciate that the Loyalty Lion team did a follow-up consultation with us on our loyalty program and suggested how to improve it further. We've made some changes and hopefully this will give us more signups and better ROI!
The LoyaltyLion integration is really coming together on our site with the help of the LoyaltyLion team. They are eager to answer our questions and assist in any way they can. We're excited to increase our referrals and customer loyalty with this program. We are on the right track and Magda specifically has been a key component. Thanks all!
If I could give 10 stars I would. Really great app! So, so, so easy to use and it looks beautiful and it works so well! Integrates very smoothly and it has so many features. I love that you can pick to pay for the features you want to use and so you are not paying for stuff that's not going to be used in your biz. Very happy with this one :)
Hi Sharon Mitchell,
Many thanks for the review! It is great to read your feedback around the features, integrations and the plan flexibility.
I can't speak to the cost efficiencies for lower plans, but as far as advanced functionality vs others (we previously used Smile.io) Loyalty Lion blows them out of the water. We were able to do custom things we wanted that Smile couldn't, the onsite UX/UI is much better, extremely mobile optimized, the dashboard is much more useful, and overall functionality of building loyalty is more optimized and we definitely saw improvements when we switched. The LoyaltyLion team is very responsive and great to talk through ideas & optimizations as well, and they're continuously adding new features to the platform that improve the loyalty program landscape. Highly recommend - Daniel Director of Marketing & Operations
Thank you for the kind words - it is great to hear about your results and experience with LoyaltyLion!
Thanks again for sharing your feedback,
The team is great to work with and the app functions as it should in the loyalty space. You won't have any trouble working with the Loyalty Lion team!
Great features but email enchantment is really expensive...... Maybe if there would be few price points depending of the size of email database.... Just a thought. If there would be a cheaper option for small, start up business I would sign up but at start up phase it is just too expensive.
Hi Blooms of Paradise,
Thank you for your review and feedback.
The Free Shopify Plan allows you to start small, without the need to commit to the higher, paid subscription. It allows you to incrementally add paid features only as you need them.
However, if you’d like to email your customers, you can do it manually. Simply go to the tab “customers” and click the button “export” in the top right corner. This will provide a list of customers that you can use in your current email service provider.
We would also like to thank you for leaving a feature request, you’ll be informed once this is being looked into.
Loyalty Lion is a great app and has great support!! It's really easy to contact the support team and they give an immediate response! It's a great app even on the free plan. This rewards program has made my sales go up and my customers keep coming back to build up points. I really recommend it :)