Reviews (623)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

Edited July 26, 2021

We just did a points migration to a new Loyalty Lion site, and Sia was fantastic! Very thorough answers back with Loyalty Lion documentation as well as help with executing. Thank you, Sia! I've been wildly impressed by the onboarding and support offered by the Loyalty Lion crew. In addition to fantastic initial onboarding (filled with checklists, links to resources and examples, etc), their follow up calls months later are so helpful. In almost every Loyalty Lion call I have had, the agent has come prepared with slides filled with recommendations specifically for our company and customers based on what they see when looking at our account. Ellie and Daniel are fantastic!

MilkRun
United States
Over 2 years using the app
LoyaltyLion replied January 14, 2021

Thank you so much for your kind words about LoyaltyLion and our team! We are so happy to hear that you are loving the Support we provide 😀. I will pass your comments on to Ellie, Daniel and the rest of the team💫

November 28, 2017

So far so good! I like the interface, and the well thought out logic behind the rules. And the most important thing - intelligent, thoughtful and accommodating support!

Chocorush
United States
Over 2 years using the app
March 7, 2020

I've found LoyaltyLion to be the best rewards app for my business' needs and it's more user friendly than most of the competition with good integrations with Klaviyo. I love the predictive analytics and excellent support.

Happy Skincare
Australia
Over 2 years using the app
August 23, 2023

I've been using LoyaltyLion for about two years now for two different organization. It's a really great and easy to use platform. It's so user friendly, which really helps when there's training cross-functionally! It's also a great platform if you're running an international rewards program, as you can easily toggle between each country you're managing. I've been able to set up an entire new loyalty rewards program as well as revamp one for a different brand through this! Their CSMs are also incredibly responsive. Our rep especially, Hannah Cook, has been absolutely amazing at helping us through a really intense relaunch of our program, putting absolute care and thoughtfulness into the relaunch as if it were her own brand. She has been an amazing extension of our team!

SET ACTIVE
United States
Over 2 years using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive review, we are thrilled to hear you have been enjoying LoyaltyLion for two years now and are terribly proud to hear that Hannah has gone above and beyond for the relaunch of your loyalty program!

January 11, 2018

App is easy to use and can be very customizable! If you need any assistance with it, support is more than happy to help. Lottie does an amazing job with support and knows the in's and out's of the app. Would definitely recommend this app for anyone looking into rewards program.

Gurunanda Oils
United States
Over 2 years using the app
February 13, 2023

Hi, Katie was very fast and helpful. We asked her if we could update our tier names and in less than a day the job was ready.
We are very happy with loyalty lion!

Sparkle Society
United States
Over 2 years using the app
LoyaltyLion replied February 13, 2023

Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!

November 18, 2020

Amber saved the day! We've been using Loyalty Lion for a year and just relaunched a new Shopify theme. We thought we lost Loyalty Lion but she kept track of the project, fixed our website all while we slept! Thanks LL.

Truth & Gold
United States
Over 2 years using the app
LoyaltyLion replied November 20, 2020

We are so glad to hear that you had a great experience working with Amber from our Customer Success team💜 I will make sure to pass these lovely comments back to her😊

January 7, 2015

Really great app! Our customers love it.

Lorem Cosmetics
United States
About 2 years using the app
July 15, 2020

When I had a question, Laurence responded very quickly and was so helpful! The app is really user friendly, too. Additionally, my customers are excited about using their points. This has been a great experience.

Seacoast Pop Up
United States
About 2 years using the app
LoyaltyLion replied July 21, 2020

Thanks for sharing your feedback. I'll be sure to forward your kind words onto Laurence. 😊I'm glad to hear your customers have responded well to the program too!

Edited May 26, 2020

We've been using this for 2+ hears. So far, we had a great success
- 51k+ members actively using the program
- 23k+ reviews collected with Judge.me integration (we gave auto points for each review with pictures)
- 17m points earned, 6m spent

Besides customer support is amazing, they support you whenever you need.

Thanks a lot

Korendy TR
Türkiye
About 2 years using the app
LoyaltyLion replied September 5, 2019

Thanks for the review! It's great to hear about your successful results