Reviews (609)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its effectiveness in driving repeat purchases and increasing customer lifetime value. They appreciate features like the customizable rewards landing page and the analytics dashboard, which help track the impact of loyalty programs. The ease of integration with platforms like Klaviyo and Shopify is also highlighted, along with the straightforward onboarding process and responsive customer support. Merchants find it particularly accessible, even for those with limited technical skills.

April 22, 2017

Great customer service and ongoing account management. They actually reach out to YOU about about how to maximize your program. I found their pricing very clear. They have also been responsive to suggestions. Very client-focused!

Bezels And Bytes
United States
Over 2 years using the app
November 22, 2016

Great app, works as advertised. Increased customer loyalty and reduced churn rate. Support is fantastic.

Fendrihan
Canada
Over 2 years using the app
July 22, 2015

Must thank Dave.. Very helpful.. Solve my problems instantly. if you guys want to run a loyalty program..Loyalty lion is your first choice..

Voucherdelas
Malaysia
29 days using the app
August 10, 2018

Very good app. Easy to set up, works fine also with APIs. It is a bit pricy but if you promote your program actively, it will pay off over a couple of month. To switch on the email notifications is a must, otherwise people forget about their points! Customer support is fast, accurate and competent. Highly recommend!!

Thecurated Skin
Switzerland
Over 2 years using the app
August 30, 2016

The app has been very easy to manage. The support team is very responsive. They've helped our Yoga retail store out quite a bit.

Juja Active
United States
Over 2 years using the app
October 7, 2016

This app works well and most importantly our customers really appreciate getting reward points for future purchases

Eternal Dev
United States
Over 2 years using the app
November 12, 2020

I have used Smile, Swell (Yotpo) and now Loyalty Lion for our brand loyalty program. All work well, with the feature sets between the three being more or less equal and accomplishing the same purposes. That being said, my experience as a business owner has been incredible with Loyalty Lion. From demo to onboarding, the entire experience has been first class. I need someone to be involved with our program, and Sophie has done an excellent job of helping us get up and running, checking in regularly, and even doing much of the heavy lifting to get us launched. I highly recommend Loyalty Lion based on that experience alone!

Roma Designer Jewelry (RDJ, LLC)
United States
Over 2 years using the app
LoyaltyLion replied November 16, 2020

Thank you so much for your kind words about LoyaltyLion and your onboarding manager Sophie. We're very happy that you chose LoyaltyLion and it is great to hear that you have found your experience 'first class'! 🦁
I will be sharing your lovely feedback with the team internally 💜

February 16, 2019

Haven't used this for long. Customers seem to like the idea of the rewards. Have had one redemption and there was a hic-up or two because we didn't understand what we were doing, but we quickly got it resolved and my customer was very happy with the end savings. We're just using the basic plan for now until we see how much the customers actually use it. But for now, we are encouraged.

Baby's First Gifts
United States
Over 2 years using the app
September 15, 2023

Sathiya from Loyalty Lion did a great job us!!

#1 Ranked New Mexico Salsa & Chile Powder | Made in New Mexico
United States
Over 2 years using the app
LoyaltyLion replied October 17, 2023

Thank you for your 5* review, our amazing customer support team is always here to help, so please feel free to get in touch any time you have any further questions!

November 29, 2017

Great app and very friendly support. I would highly recommend it.

Ottolube
United Kingdom
Over 2 years using the app