Reviews (609)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its effectiveness in driving repeat purchases and increasing customer lifetime value. They appreciate features like the customizable rewards landing page and the analytics dashboard, which help track the impact of loyalty programs. The ease of integration with platforms like Klaviyo and Shopify is also highlighted, along with the straightforward onboarding process and responsive customer support. Merchants find it particularly accessible, even for those with limited technical skills.

October 7, 2016

This app works well and most importantly our customers really appreciate getting reward points for future purchases

Eternal Dev
United States
Over 2 years using the app
November 12, 2020

I have used Smile, Swell (Yotpo) and now Loyalty Lion for our brand loyalty program. All work well, with the feature sets between the three being more or less equal and accomplishing the same purposes. That being said, my experience as a business owner has been incredible with Loyalty Lion. From demo to onboarding, the entire experience has been first class. I need someone to be involved with our program, and Sophie has done an excellent job of helping us get up and running, checking in regularly, and even doing much of the heavy lifting to get us launched. I highly recommend Loyalty Lion based on that experience alone!

Roma Designer Jewelry (RDJ, LLC)
United States
Over 2 years using the app
LoyaltyLion replied November 16, 2020

Thank you so much for your kind words about LoyaltyLion and your onboarding manager Sophie. We're very happy that you chose LoyaltyLion and it is great to hear that you have found your experience 'first class'! 🦁
I will be sharing your lovely feedback with the team internally 💜

February 16, 2019

Haven't used this for long. Customers seem to like the idea of the rewards. Have had one redemption and there was a hic-up or two because we didn't understand what we were doing, but we quickly got it resolved and my customer was very happy with the end savings. We're just using the basic plan for now until we see how much the customers actually use it. But for now, we are encouraged.

Baby's First Gifts
United States
Over 2 years using the app
September 15, 2023

Sathiya from Loyalty Lion did a great job us!!

#1 Ranked New Mexico Salsa & Chile Powder | Made in New Mexico
United States
Over 2 years using the app
LoyaltyLion replied October 17, 2023

Thank you for your 5* review, our amazing customer support team is always here to help, so please feel free to get in touch any time you have any further questions!

November 29, 2017

Great app and very friendly support. I would highly recommend it.

Ottolube
United Kingdom
Over 2 years using the app
September 1, 2016

Amazing simple to use app. Ran into some problems in the beginning but customer service was really good and got the problem fixed within hours. Amazing Program!

Princess Avenue
Canada
Over 2 years using the app
November 16, 2018

Great instant feedback on any issues. The ability export at risk customers for marketing use is incredible.

Beyond Retro
United Kingdom
Over 2 years using the app
May 18, 2023

Great tool and great team. They are quick to respond even though they are UK based for US clients. Happy with the support and the customizations.

2(X)IST
United States
Over 2 years using the app
LoyaltyLion replied May 25, 2023

Thank you for your review. Please let us know if we can help in any other way!

March 16, 2023

We've been having a great experience with LoyaltyLion with the guidance of Hannah Yaffe. She's been providing us with amazing support and feedback to all our program needs. In addition, Hannah is a lovely person to work with. She's incredibly kind and positive and has been giving us valuable help on imporving and relaunching our current loyalty program.

ALOHAS
Spain
Over 2 years using the app
LoyaltyLion replied March 16, 2023

Thank you so much for you feedback and we couldn't have said it better about Hannah ourselves! We will be sure to pass along your wonderful feedback to the team. We are so glad to hear you're getting the support for you program and we are so excited to help you see it grow!

July 3, 2019

Are you looking for Reward & Refferal program and not sure what to pick? If you are serious about your business, Loyalty lion will for sure suit all of your needs. Also this is something that weighs heavy. They give you the option of having the same loyalty program on multiple websites even with different languages with one account. you get CSM on early tiers which is awesome, there is so much value in having someone in your corner helping you with all the details and issues that may come up. I was in your footsteps once so I completely understand the hard decision you are facing so Think Long term and choose wisely!

Brandson Iceland
Iceland
Over 2 years using the app
LoyaltyLion replied July 9, 2019

Thanks for the feedback! Pleased to hear you're having success with our multi-site and multi-language functionality :)