Reviews (614)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement, noting increased repeat purchases and improved customer lifetime value. Its customizable loyalty program and detailed analytics dashboard are particularly praised, along with seamless integration with platforms like Klaviyo and Shopify. The onboarding process is smooth, supported by helpful managers, and customer support is responsive and effective. Merchants find the app user-friendly, easing team training, and appreciate its ability to enhance loyalty strategies beyond just discounts.

February 17, 2017

I have used many reward and loyalty apps before. The price systems of some apps were unreasonable. Or design of some apps was not good. But LoyaltyLion has very reasonable price plan and has good design. Admin dashboard is well-designed and easy to use. And customer support is great.

Kollectionk
South Korea
About 2 years using the app
June 21, 2023

Duraan was able to solve my problem regarding a conditional tier very quickly and responses were in a timely manner!

Bully Bunches
Canada
About 2 years using the app
LoyaltyLion replied June 22, 2023

Thank you for your great review, we will pass this onto Sathiya directly!

May 3, 2021

The app is really good and our rep Michael is amazing. We're excited to see how this platform can help us grow.

Amora Coffee
United States
About 2 years using the app
LoyaltyLion replied May 10, 2021

Thank you so much for leaving us a review, I'll make sure to pass your lovely words onto Michael and our team!✨

August 8, 2021

Fantastic app to leverage all Shopify channels! The tool is very well built and with all options needed to launch a program. Support for this app has to be one of the best I've had in a long time.

Meat N' Bone
United States
About 2 years using the app
January 25, 2018

Very helpful customer service, fairly easy to implement and use

Worldofsquishies Com
United States
About 2 years using the app
June 29, 2023

Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.

Under The Canopy
United States
About 2 years using the app
LoyaltyLion replied July 13, 2023

Thank you for your review, we can’t wait to see your programme progress!

Edited August 11, 2020

I have no hesitation in recommending Loyalty Lion to other business owners, no matter their size. Since we started the program it's paid for itself 5x over in customer retention and customer experience. It was easy for us to step up, just takes a bit of planning to figure out the best rewards and tiers. After we implemented Loyalty Lion we've seen our competitors come out with similar programs -- that's how we know we're doing something right. Loyalty Lion is now one of the cornerstones of our business.
Great support (shout out to Ellie, who helps us when we need it!) excellent UX and integrations. Couldn't be happier.

The Cookie Countess
United States
About 2 years using the app
June 3, 2020

What an awesome little app. It is super easy to use. Support is unbelievable. Answer all my questions and help me with everything I need. My customers absolutely love the rewards program

Glamour and Lace Boutique
Canada
About 2 years using the app
LoyaltyLion replied June 11, 2020

Thank you for your kind words about our support team! It is great to hear about your experience with our app. 💜

October 17, 2017

No problems setting up, though using a separate app (Bulk Discounts) for setting up the discount codes was a little confusing. A recent update made using a separate app for codes unnecessary, even at the free level, so—even better!

Nebraskabooksource
United States
About 2 years using the app
March 23, 2023

We are happy to renew the new points program using Loyalty Lion. Our Strategic CSM, Hannah, helped a lot to give us advice.
The app also offers many types of voucher and discounts, so that we can deliver variety offers to our customers. I hope more functions will be added in the future :)

ZENB
Japan
About 2 years using the app
LoyaltyLion replied March 24, 2023

We love Hannah and so glad to hear that you think she's great too! We appreciate you sharing your thoughts on additional features and we will continue to make sure we are sharing all of that feedback with our product team! We love being able to help grow your loyal program!