Reviews (628)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer engagement and retention, noting its user-friendly interface and customizable features like emails and rewards. They appreciate the seamless integration with platforms like Klaviyo and the detailed analytics dashboard, which helps understand customer behavior. The onboarding process is smooth, and the customer service team is praised for their responsiveness and professionalism, contributing to increased business revenue.
Refine
-
By rating
Amber saved the day! We've been using Loyalty Lion for a year and just relaunched a new Shopify theme. We thought we lost Loyalty Lion but she kept track of the project, fixed our website all while we slept! Thanks LL.
We are so glad to hear that you had a great experience working with Amber from our Customer Success team💜 I will make sure to pass these lovely comments back to her😊
Really great app! Our customers love it.
When I had a question, Laurence responded very quickly and was so helpful! The app is really user friendly, too. Additionally, my customers are excited about using their points. This has been a great experience.
Thanks for sharing your feedback. I'll be sure to forward your kind words onto Laurence. 😊I'm glad to hear your customers have responded well to the program too!
We've been using this for 2+ hears. So far, we had a great success
- 51k+ members actively using the program
- 23k+ reviews collected with Judge.me integration (we gave auto points for each review with pictures)
- 17m points earned, 6m spent
Besides customer support is amazing, they support you whenever you need.
Thanks a lot
Thanks for the review! It's great to hear about your successful results
This is our third loyalty program change. The first was decent but lacked some user-friendly backend features. The second was forced on us when they bought the first and changed it all around. Their support stunk and they removed branding ability. So we went hunting and found Loyalty Lion. LL used to be an expensive app, no doubt, but with the free plan and a la carte feature add-ons in the Shopify store, we were able to build a plan we (and our customers!) liked for less than we had been paying for the previous plans! People who think it's pricey - I have to imagine they think they need "all" the features for their store, and keep adding things. That's like going to a restaurant and ordering everything. Yes, it would be expensive and you're probably not going to eat it all anyway. I recommend starting with the free plan and then surprising your customers by adding a feature later on. Make sure it's a feature that would appeal to your particular customers. Set a budget and choose only extra features that are most important to you within that budget. So, here is what I love about LL, now that we've run it for a month: 1) The transition from our old program to this one was amazingly easy! We downloaded a csv file from our old program with names and balances, and the LL folks uploaded it within 24 hours! All of our customers kept their balances through the transition with no errors or issues... and there were over a thousand of them with balances. 2) Not only can we customize the widget (that's a feature we found value paying for) to match our branding, but the little button on screen for customers has our program name and even shows their points balance, right there! They no longer have to go hunting for it - As long as they're logged in on our site, it's right on screen for them. They LOVE that. Seeing it also reminds them that if they order more, they'll get closer to a reward. 3) LL customer service has been awesome! I have talked with several people through our transition and with questions afterward. They were all English speakers, making it easy to communicate with them, and were all professional, friendly, and encouraging. I had kept our old program in the background during the early trial phase of LL, but their customer service folks sealed the deal for me, and I am now a solid fan. My customers are collectors (we sell collectibles) so collecting "Pony Points" is fun for them, and they love redeeming points for discounts off items they want. Having a loyalty program has increased our sales noticeably. We've had great feedback since changing to LL, even from customers who have been accruing points with our previous programs... They noticed, and liked, the change. Update: 12/12/2020 - Just updating to say that we're still thrilled with both the app and the results it brings after using it for over a year. Don't underestimate the power of encouraging loyalty in your customers! Through the pandemic, our sales grew 30%, and much of that was from regular customers who use our loyalty program. Update 8/27/2021 - Just updating to say we STILL love Loyalty Lion!
I have used many reward and loyalty apps before. The price systems of some apps were unreasonable. Or design of some apps was not good. But LoyaltyLion has very reasonable price plan and has good design. Admin dashboard is well-designed and easy to use. And customer support is great.
Duraan was able to solve my problem regarding a conditional tier very quickly and responses were in a timely manner!
Thank you for your great review, we will pass this onto Sathiya directly!
The app is really good and our rep Michael is amazing. We're excited to see how this platform can help us grow.
Thank you so much for leaving us a review, I'll make sure to pass your lovely words onto Michael and our team!✨
Fantastic app to leverage all Shopify channels! The tool is very well built and with all options needed to launch a program. Support for this app has to be one of the best I've had in a long time.
Very helpful customer service, fairly easy to implement and use