Reviews (591)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup, robust features, and ability to enhance customer engagement and repeat purchases. Its flexibility for creating unique loyalty programs and integration with Shopify and Klaviyo are seen as major benefits. Merchants also praise its reliable performance and exceptional customer support. The onboarding process is well-received, and customers reportedly find point redemption easy, boosting loyalty. Some merchants have noted improved customer retention and revenue growth.

August 24, 2017

Mr. Bishop was very patience and great to work with.

818 Skincare Studio
United States
5 months using the app
June 9, 2023

The referral program is a great way of keeping customers engaged. The team has been super helpful in getting us started and the onboarding team was such a great help throughout the entire process. Can definitely recommend!

mamiblock-Shop
Germany
5 months using the app
January 29, 2021

We haven't launched yet, but the onboarding and setup process has been fabulous. There are a lot of exciting features I can't wait to put into place, and any time I have questions or problems, Sophie has a quick answer or solution for me (even though we're several time zones apart).

Missouri Star Quilt Company
United States
5 months using the app
LoyaltyLion replied February 18, 2021

Thank you for your lovely review! We're so pleased to hear your excitement about the program and will be sure to pass your praise onto Sophie 💜 We're really looking forward to seeing and supporting your loyalty program's success! 💫

September 8, 2018

Easy to set up. I just signed up. I need this to help me with marketing and to keep my customers in the future.

Lolamart
United States
5 months using the app
September 6, 2016

I absolutely love it! So easy to use!

Sweet Rain Boutique
United States
5 months using the app
March 17, 2023

For our small team, jumping into a full-service loyalty program seemed daunting to say the least. Vicky and the LL team were of great service during the onboarding process, which gave us confidence that we could get this program off the ground.

In the months after launch, we had questions about email flows and analytics that Vicky responded to quickly and throughly. This responsiveness and care is what we look for in a company with integrity.

Lucky & Me
United States
4 months using the app
LoyaltyLion replied March 19, 2023

I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

October 20, 2020

I highly recommend! We met with a lot of different loyalty vendors before choosing Loyalty Lion. Loyalty Lion offered exactly what we needed; an easily customizable embedded loyalty page [we didn't want the 'pop-up' widget experience but also didn't have a dev resource, so we needed easy], the option of a widget and most importantly a dedicated account manager. Loyalty programs are TONS of work, especially when you're part of a small brand/ team, so having someone dedicated to helping grow & optimize your program is really what set them apart for us. The onboarding was straight forward and simple. Sophie [our AM] is so sweet and helped us not only decide on how to best structure our tiers, point system & rewards but also helped to resolve all technical & coding issues [these were a me problem more than a them problem haha]. Overall, they are more expensive than others, but I think the level of service, integrations & ease of everything along with the customizable embed on page [without a developer!] make it worth the investment for us.

Surratt Beauty
United States
4 months using the app
LoyaltyLion replied October 28, 2020

Wow! This is feedback that we love to hear 😀Thank you so much for your kind words and taking the time to write this review, it means a lot to us ⭐️. I have fed back your comments to Sophie and the rest of the team at LoyaltyLion.

July 31, 2017

Great app, does the trick well. The only downside is the pricing of extra features. That is way to expensive.

Topkidsfashion
Netherlands
Over 6 years using the app
October 14, 2021

The Loyalty Lion team was excellent in their on boarding process and performance has been wonderful so far. Nothing but good things to say about the team and the platform

Rastelli's
United States
4 months using the app
LoyaltyLion replied October 16, 2021

Thanks so much for your wonderful review, it is much appreciated! We are so glad that you're enjoying the program and communications with the team.

August 21, 2019

The support is there if you need they have been helpful so far.Great way to keep your customers engaged.

ToyMami
United States
4 months using the app