PH MultiCarrier Shipping Label , 417 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient shipping management, supporting multiple carriers and automatic box packing based on product dimensions. Despite some finding the initial setup challenging, the responsive support team provides personalized assistance. It's particularly beneficial for Australian businesses due to its robust local shipping services support.
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Have received stellar support in a timely manner to all the issues that I had. A lot of the key features are included along with many more that we didn't even know we would need. Very well priced too!
Shashi was very helpful in explaining the app and helping me configure it to my needs. Thank you so much!
Sibi is such a great helper for me.
The call has been absolutely fantastic!
Thank you so much for your help.
Prathyusha's meeting and guidance was very helpful. She was able to walk me through the set-up processes very quickly.
Thanks a lot leaving us a review. We are glad to know that we were able to help you with a walk through of the app and the UPS SurePost rates.
Very well designed app with logical settings layout, customer support is excellent I was having difficulty adding my carrier FedEx - a quick chat with the online support and they linked it for my without an issue. Would highly reccomend.
We are happy to know that we were helpful in the process of integration with FedEx. Thank you for recommending our app.
Cela fait deux fois que je dois appeler le service pour remettre l'application à jour. Le service est rapide et excellent mais il est difficile de parler avec la représentante en français, voir impossible. Elle a pris le contrôle de l'écran et finie par m'aider à remettre le tout en ordre. Très gentille et courtoise. Toujours, je ne comprends pas pourquoi le service s'est déconnecté de mon système deux fois en 1 mois.
THIS APP IS COSTING ME LOST SALES *DAILY*
I spoke with a rep last week who walked me through 'correcting' these issues. I configured the product sizes and weights accordingly. Now, after my two days off, I come in to see 'abandoned checkouts' trying to charge my customers a weight of 27 lbs ( a default shipping rate set up through Shopify) for a 2kg product. After speaking with Shopify customer support (who I can actually reach instantly, not need to start a support ticket), they told me that my products would only go to a default shipping size set in Shopify itself "if the app wasn't working". If you want to spend more time each day contacting customers about incorrect shipping rates presented online than actually filling out orders, then go ahead and use this piece of trash.
Hi Jason,
Thanks for attending the zoom meeting.
As discussed, the weight 27 LBS was displayed by Shopify according to the Shopify Packaging setting - additional Box weight.
And our app calculated the Canada Post shipping rates based on the actual weight of the Product.
Do let us know if there is anything we could do to help you ease your shipping process.
Shashi made the plug in hive set up seamless, glad to be using surepost on our site. Good customer service and helped me with the setup on our site.
Jon M was extremely helpful in helping me set up the app to work for the dimensions of our products and thoroughly explained every step of the set up process. He was also integral in helping integrate our already existing carrier accounts into the app. Thanks!
I'm new at this and I'm still setting up my shop. So I might upgrade my review when I've had more of a chance to try it out. The customer service so far has been very quick and helpful. On the other hand, I was surprised that for my size business I would need to have a Stamps.com account to ship with USPS . . . so that's another $18/month. And that was upsetting—I wish I knew upfront. But after an hour or two of checking out my options and number crunching, I think it might be worthwhile to use this app with the free Shopify theme I chose as compared to the fees I have to pay on Etsy. And I DO feel that the ability to use dimensional shipping is essential for my business. How I feel about Shopify making you need an extra app for a normal essential function makes objectivity about rating this app a challenge! But some of the support people were particularly helpful so I feel encouraged about that. So we'll see how it goes.
Thank you so much for your Feedback and kind words. It means a lot to us. Please feel free to reach out to us if you face any difficulty, we will be more than happy to help you.