Reviews (300)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its strong customer support and technical help, including coding and installation. It boosts revenue through effective membership fee management and integrates well with Shopify and Stripe. Despite some initial setup difficulties, it's user-friendly with a clean interface and offers good customization options, providing excellent value for managing memberships and subscriptions efficiently.

April 22, 2020

I recentrly started using Bold memberships.

I have recieved excellent support and service from the bold team, Especially Aryan Sharma.

Rivero González
Mexico
Almost 4 years using the app
January 21, 2021

I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions ...

The Great Game
United Kingdom
Over 3 years using the app
BOLD replied February 2, 2021

Thank you for your feedback. We are so sorry for the issues you have been experiencing, we have our developers looking deeper into this issue. We really want to help you ...

March 23, 2018

Great product. Although I had a little trouble re-installing myself when I updated the theme, the support team jumped right in and got it done in just a few hours for me for no charge. Seems rare you get that kind of support these days, especially without additional costs or anything!

The product runs smoothly, we have happy members, and are grateful for the team at Bold!

One Mind Dharma
United States
Over 3 years using the app
February 14, 2022

I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the ...

Break Point FC
United States
Over 3 years using the app
BOLD replied February 14, 2022

Thank you for your honest feedback! We're sorry to hear about the less than satisfactory support you've received - we do take this very seriously and will be looking into how ...

May 11, 2016

Upon my first reaction to this app, I found the installation process to be over my head. After asking the support team for help, some 20 emails later, we have everything set up and working properly. A great and easy way to manage recurring payments on shopify!

Recphilly
United States
Over 3 years using the app
April 17, 2020

Love the app – it turns out there are some conflicts with page builders (specifically PageFly) which is a bummer, but Carter and Bhumi from the customer service department helped me figure out a workaround, and were extremely helpful and patient as we figured out a solution together. Their customer service is genuinely unparalleled – I'd rather have a workaround that isn't quite what I envisioned ...

Jen Wagner Co.
United States
Over 3 years using the app
August 10, 2021

So far so good! Installation was extremely fast and I can't wait to dig in and utilize the functions.

The FormYouLa LLC
United States
Over 3 years using the app
BOLD replied August 13, 2021

Thank you for the review! We are excited for you to start using the app. Thank you for choosing Bold.

January 4, 2018

I can't rate this app highly enough. The customer service was amazing! I was assisted by Bhumi, who was in constant contact with me throughout the whole process both by email and telephone. It took about a month to set up as what I wanted was slightly more complicated but Bold's response time, support and overall friendliness exceed all my expectations. A big thank you to Bhumi for your help and ...

Gru Languages
United Kingdom
Over 3 years using the app
January 2, 2017

Bold has done a great job in assisting me in technical issues. They're very quick to respond (usually within in a couple of hours during their business hours) and quick to resolve an issue. I've reached out multiple times on different issues and they've always quickly responded. It took a bit longer than I would of hoped for on one technical issue, but the issue seemed to be pretty involved on ...

Invotek 2
United States
Over 3 years using the app
Edited March 12, 2021

Thank you Nikhil for your support, you were very knowledgable and helped me solve my issue to get my store up and running.

Real Fitness
Canada
Over 3 years using the app
BOLD replied December 31, 2020

Thank you for your review. We are thrilled that you are enjoying the app and that Deelen was able to help you! We are always happy to help!