Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and cost-effectiveness, especially for small businesses. It automates review collection, aids in managing customer feedback, and helps increase Google Reviews, boosting store credibility. The app also assists in resolving client issues, preventing negative feedback, and promoting 5-star reviews. Many commend the customer service for its promptness and friendliness, making it a valuable tool for fostering customer trust and loyalty.

Edited April 4, 2019

I love the app. It's easy to configure, sends out an automatic email to the customers for the reviews. We have been getting a lot of great reviews. It would have been great if there was a way to disable review emails for instore purchases or change the text.

Miyar Adventures & Outfitters
United States
Almost 4 years using the app
Reputon replied April 6, 2019

Thank you very much for your feedback! We will consider adding this feature to our app.

March 4, 2019

We are using this app for barely a month but so far we are very happy . The only thing that is missing is a break down of the customers to who the email was sent . Otherwise the app id very straightforward and user friendly .

Folklore Love
Slovakia
Over 3 years using the app
Reputon replied March 19, 2019

Thank you so much for the review and the suggestion! We will definitely consider adding this feature to our app.

Edited June 6, 2019

trés bon programme je recommande vivement a tous les gens qui veulent avoir des avis sur leur site internet
il permet de cibler et de corriger directement avec les clients insatisfait, afin de pouvoir de nouveau avoir des avis positif une fois le litige réglé

Lex Natura
France
Over 3 years using the app
June 5, 2019

I used this app to help me follow up with my customers and get more reviews. It works very well and customers are actually following up

HalalWorldDepot
United States
Over 3 years using the app
Reputon replied June 16, 2019

Thanks for the feedback! We hope that Reputon help you to get a lot of great user reviews and avoid some negative ones!

Edited February 9, 2023

Thanks for the heads up! I understand what the app Reputon is now. We always appreciate good reviews and learning about not so good ones, esp when the customer doesn't even let us know! This is a case of the customer not interpreting the return policy correctly.

Oilcloth International, Inc.
United States
Over 3 years using the app
Reputon replied July 25, 2019

Thank you for the feedback. Reputon is not affiliated with any review site like Trustpilot, Google, Yelp, etc. It just helps sellers to encourage their customers to leave positive feedback on those sites on autopilot and to avoid public negative feedback.

February 26, 2020

So far so good. We implemented the app this afternoon and have already seen 4-5 positive reviews! Very happy!!! But keeping things real - this is just a first day review. We'll have to do a follow up after 30-60 days to see how it performs over time.

Pets by Nature
United States
Over 3 years using the app
Reputon replied February 27, 2024

It's great to get your valuable feedback! We are thrilled that our app is already helping you so quickly. Thank you for choosing our app. Wishing you great growth!

July 15, 2020

Pretty straight forward to use, and now I finally have some reviews :) Surprised by the open and click rates!

MaskOver.ca
Canada
Over 3 years using the app
Reputon replied February 27, 2024

We very happy that our app is convenient and easy to use and is helping to you right now! Thank you for the recommendation. If you ever need additional help, feel free to reach out to us!

Edited July 12, 2020

Thank you! I can't wait to see how much more customers we will attract after potential customers read all of the great reviews from current our customers. The setup of this app onto my shopify website was easy.

Elise Beauty Supply
United States
Over 3 years using the app
Reputon replied February 27, 2024

Thank you for the feedback, we hope with us you achieve your goals! You are always welcome to contact us for any assistance you may need.

May 21, 2021

Very well priced for sure! good easy app to use, i'm coming back after a break as these guys are the best

All Things Tennis ltd
United Kingdom
Over 3 years using the app
Reputon replied February 27, 2024

You are always welcome! Thank you for the feedback. It's a pleasure to help you in your enhancement. Feel free to contact us any time if you ever need support.

August 7, 2021

I absolutely love this app. It displays my customers reviews on the homepage of my store which brings in more business.

Mind Body & Scents, LLC
United States
Over 3 years using the app
Reputon replied August 9, 2021

Thank you for 5* review! We're very happy to know our app is helping your business to grow and getting more customers!