Reviews (745)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

November 1, 2022

Onboarding experience is amazing! Quick and hands on help from chat app. Can't wait to learn more and use the app!

MartinandMabel
Australia
Over 1 year using the app
January 5, 2023

Brilliant app, straight forward to setup with incredible support when I needed a little help or had questions. Many other developers could learn from this company!!

MTB Riders Components & Accessories Ltd
United Kingdom
Over 1 year using the app
Edited November 28, 2023

Relying on Apps on Shopify can be a pain but with the right customer service, anything is possible. Return Prime is a very accommodating company and the ability to customize and respond quickly keep my days on track. RP has been very transparent as to what is not available in the application but will also jump through hoops to make your special request happen in a timely manner. I am looking forward to see what they release in the near future as we strive to be more accommodating to our customer base as well. The app is great as well!

MagnaFlow
United States
Over 1 year using the app
April 11, 2023

It was a great experience on day one!!
Especially the WONDER their customer support.
It was a smooth experience from end to end.

They should allow multiple exchange/return requests from one order in one request.

PAMILANO
India
Over 1 year using the app
Edited October 26, 2022

Good for returns/exchanges and really helps me keep track of all the info from customers. Great, quick, and friendly customer service whenever I need them!

Rae Dunn Wear
United States
Over 1 year using the app
Edited October 17, 2022

I have been using this app for about 1 year now and I am absolutely happy with it. Runs very stable has a ton of customizing options and is easy to operate. Not 1 complain so far :) Also shout out to the support team, who are super friendly, competent and have fast reacion times!

Turtlback - The Urban Minimalist
Germany
Over 1 year using the app
November 7, 2022

Does the trick. Makes the process very smooth. The only thing I don't like is their name makes it hard to search for questions that need answering because the search will take you to amazon prime results. I have had a good experience with their customer service chat boxes, though. All in all, great app.

Noble Pillow
United States
Over 1 year using the app
June 28, 2023

We've just started using return prime to clean up and make our exchange and returns process more efficient and seamless for our customers as well as our team. We're really happy so far with what we see. The team is also available for any help we need and that's been a big plus in setting up the tool and improving our current syatem.

Athlos Activewear
India
Over 1 year using the app
December 23, 2021

It's a amazing App for returns & exchange feature. I would recommend it to others to make reverse process easier. I also appreciate their customer support team. They listen to your concerns and even provide additional details required to make the process easier. A big Thumps Up!

formaltreat
India
Over 1 year using the app
July 21, 2022

Love this so much. Using the free version for now and it has made my exchanges and returns so easy. The customer service is unmatched, they answer every question within minutes!

eche
United States
Over 1 year using the app