Reviews (733)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, noting it significantly boosts customer satisfaction and saves time. It features capabilities like processing multiple refunds simultaneously, instant shipping labels, and customizable text and buttons to match branding. The app is user-friendly, easy to set up, and supports multiple integrations. The support team is particularly praised for their responsiveness and effectiveness in resolving issues and implementing feature requests.

May 10, 2023

Wow wow wow! The onboarding experience was super easy. I had a slight hiccup with the installation, but their amazing customer support Wonder was an absolute dream in helping me not only install the code, but customise the graphics to correspond with our website. All the while communicating with some kick arse GIF's that made me smile while I waited. Once I thought our conversation was coming to an end, they said they would quickly check our logistics integration. Like, talk about going above and beyond.

Hemp Gallery Australia Pty Ltd
Australia
About 3 hours using the app
November 2, 2023

very good customer service and easy to use platform. would love to be able to manage warranty claim.

Lama Cycles
Canada
3 days using the app
September 21, 2023

My experience with Return Prime has been interesting. After a few months of use, here's my review:

The customer service is excellent, with prompt and friendly support from Wonder Woman and Shubham.

The platform itself is user-friendly and customizable for the customer-facing side.

Overall, I recommend considering Return Prime for your returns platform, especially due to its affordability compared to competitors.

forhunna
United Arab Emirates
About 2 hours using the app
Edited October 14, 2021

Fantastic experience ever had. Really happy to meet WonderWomen and her solution within minutes of our chat. Thanks! System looks very well, will add more comments later on.

British D'sire
United Kingdom
About 2 hours using the app
September 15, 2023

Wonder was great! Did everything I needed. Couldn't be happier.

Monumental Store
United States
About 2 hours using the app
September 28, 2021

I highly recommend this app! it will definitely make your life easier. My concerns for not really wanting to advertise blatantly that I have a way to make returns easy were met in a creative way. User friendly with top notch support!

shopgypsyweed1969
United States
About 2 hours using the app
April 28, 2023

They make automating refunds/ returns/ exchanges so easy and have excelelent customer service put in place!

Saachistyle.com
United States
About 2 hours using the app
June 24, 2022

Great, Support! I've never had such an experience with any tool before. Thank you soo much for quick response and help.

Ladiesse
United States
About 2 hours using the app
September 10, 2021

So far the best customer service in an app, they have helped me solve absolutely everything. I am very satisfied with the service and I totally recommend this app along with the service it offers.

U-Hombre
Australia
About 2 hours using the app
Edited August 19, 2021

Saket Pandey and Shubham Maheshwari were great! Very helpful walking me through the set up process. Very excited about using this app on my website! Jen

Gardenias to Champagne
United States
About 2 hours using the app