Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,550)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

April 10, 2017

This app is wonderful!! My favorite feature is that all our customers are known, even if they have created an account or not. That way when they do go back and create an account all their prior purchases automatically get added so you don't have to do it manually! We have had great success with our customers using this app!

Ivy City Co
United States
Almost 6 years using the app
May 5, 2022

The support team is super fast and helpful with anything I need. They have also been super responsive when I made suggestions about possible additions to the program. Excited to see Smile continue to evolve!

Madrinas Coffee
United States
Almost 6 years using the app
Smile.io replied May 5, 2022

Thanks so much for you kind words and taking the time to leave a review :)

September 24, 2016

The app is easy to add. I haven't activated the program yet, so i can't truly comment on that. However, I don't like how the app keep up with points and discounts.

Dr Goat Beard Facial Care
United States
Almost 6 years using the app
April 25, 2018

After careful scrutiny, I chose Smile.io for our rewards program. The new interface has improved tremendously and I receive very few questions from my customers about how to earn and redeem rewards. I have seen the direct benefits of retention. And the basic version is FREE???!!! It's a no-brainer.

The main point of this review is to recognize Elli from the support team for helping me through a bind - I had updated to a new theme with a bug of ridiculous code that blocked all apps from working. 3 other app developers couldn't figure it out and Elli pinpointed the issue and helped me fix it. Now everything works perfectly - those other apps should buy Elli a coffee :) Thank you THANK YOU!

My one request for future app functionality would be to find a way to prevent referral fraud - almost everyone who has used our $10 referral incentive has used it on the same household or a secondary email address.

Keep up the great work team!

Takeout Kit
United States
Almost 6 years using the app
May 2, 2018

The Smile.io team worked with us to create a rewards plan that worked for our Shopify store. They responded to requests and questions quickly and helped get us up and running. The Smile.io app interface is easy to understand and navigate for users that aren't technical. Many thanks!

Satimed Usa
United States
Almost 6 years using the app
June 16, 2017

Easy to use! Great app. User friendly

Dazzled Babies Boutique
United States
Almost 6 years using the app
September 28, 2016

this app is incredible! definitely helps drive business. highly recommended to show your customers appreciation for shopping with you

Christoff Christrian
United States
Almost 6 years using the app
October 9, 2023

Great platform and great customer service. Had a great refresher call with Nicole today because we've been a customer since 2019. Some great new features.

T. Jazelle
United States
Over 5 years using the app
Smile.io replied October 11, 2023

Thanks for leaving a review! We agree that Nicole is indeed excellent 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited May 6, 2024

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance.

Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

The Wrap Life
United States
Almost 6 years using the app
Smile.io replied September 23, 2019

Thank you for the feedback! We will be in touch to chat more. 🙂

September 29, 2023

Great Loyalty app! Really helped us to automate our loyalty program easily

OXOMIO
Mexico
Over 5 years using the app
Smile.io replied October 2, 2023

Thank you so much for your review 🤩 We are glad that you find the app easy to use.

Please don't hesitate to reach out if there's anything else that we can help with to make your experience great!