Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,484)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

September 24, 2016

The app is easy to add. I haven't activated the program yet, so i can't truly comment on that. However, I don't like how the app keep up with points and discounts.

Dr Goat Beard Facial Care
United States
Almost 6 years using the app
April 25, 2018

After careful scrutiny, I chose Smile.io for our rewards program. The new interface has improved tremendously and I receive very few questions from my customers about how to earn and redeem rewards. I have seen the direct benefits of retention. And the basic version is FREE???!!! It's a no-brainer.

The main point of this review is to recognize Elli from the support team for helping me through a bind - I had updated to a new theme with a bug of ridiculous code that blocked all apps from working. 3 other app developers couldn't figure it out and Elli pinpointed the issue and helped me fix it. Now everything works perfectly - those other apps should buy Elli a coffee :) Thank you THANK YOU!

My one request for future app functionality would be to find a way to prevent referral fraud - almost everyone who has used our $10 referral incentive has used it on the same household or a secondary email address.

Keep up the great work team!

Takeout Kit
United States
Almost 6 years using the app
May 2, 2018

The Smile.io team worked with us to create a rewards plan that worked for our Shopify store. They responded to requests and questions quickly and helped get us up and running. The Smile.io app interface is easy to understand and navigate for users that aren't technical. Many thanks!

Satimed Usa
United States
Almost 6 years using the app
October 9, 2023

Great platform and great customer service. Had a great refresher call with Nicole today because we've been a customer since 2019. Some great new features.

T. Jazelle
United States
Over 5 years using the app
Smile.io replied October 11, 2023

Thanks for leaving a review! We agree that Nicole is indeed excellent 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 16, 2017

Easy to use! Great app. User friendly

Dazzled Babies Boutique
United States
Almost 6 years using the app
September 29, 2023

Great Loyalty app! Really helped us to automate our loyalty program easily

OXOMIO
Mexico
Over 5 years using the app
Smile.io replied October 2, 2023

Thank you so much for your review 🤩 We are glad that you find the app easy to use.

Please don't hesitate to reach out if there's anything else that we can help with to make your experience great!

September 28, 2016

this app is incredible! definitely helps drive business. highly recommended to show your customers appreciation for shopping with you

Christoff Christrian
United States
Almost 6 years using the app
Edited May 6, 2024

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance.

Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

The Wrap Life
United States
Almost 6 years using the app
Smile.io replied September 23, 2019

Thank you for the feedback! We will be in touch to chat more. 🙂

August 24, 2017

Really like this app, it's so useful and intuitive. Our customers easily able to sign up to our points system on our website www.bullbrand.co.uk, I'm amazed at the amount of people that do!

Bullbrand 3
United Kingdom
Almost 6 years using the app
Edited November 29, 2021

Overall their rewards system is working great for us. It's convenient and easy for our customers to understand. Whenever we encountered issues like points not reflecting, or customers not being able to log in, their customer support team is very responsive and helpful. They'll figure out what's wrong, will let you know what happened, and will fix it. Happy with our subscription!

Tree To Tub
United States
Almost 6 years using the app
Smile.io replied October 15, 2021

Thank you so much for your kind words! We'll always be around if you need our assistance ❤️