Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,550)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.
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This app is wonderful!! My favorite feature is that all our customers are known, even if they have created an account or not. That way when they do go back and create an account all their prior purchases automatically get added so you don't have to do it manually! We have had great success with our customers using this app!
The support team is super fast and helpful with anything I need. They have also been super responsive when I made suggestions about possible additions to the program. Excited to see Smile continue to evolve!
Thanks so much for you kind words and taking the time to leave a review :)
The app is easy to add. I haven't activated the program yet, so i can't truly comment on that. However, I don't like how the app keep up with points and discounts.
After careful scrutiny, I chose Smile.io for our rewards program. The new interface has improved tremendously and I receive very few questions from my customers about how to earn and redeem rewards. I have seen the direct benefits of retention. And the basic version is FREE???!!! It's a no-brainer.
The main point of this review is to recognize Elli from the support team for helping me through a bind - I had updated to a new theme with a bug of ridiculous code that blocked all apps from working. 3 other app developers couldn't figure it out and Elli pinpointed the issue and helped me fix it. Now everything works perfectly - those other apps should buy Elli a coffee :) Thank you THANK YOU!
My one request for future app functionality would be to find a way to prevent referral fraud - almost everyone who has used our $10 referral incentive has used it on the same household or a secondary email address.
Keep up the great work team!
The Smile.io team worked with us to create a rewards plan that worked for our Shopify store. They responded to requests and questions quickly and helped get us up and running. The Smile.io app interface is easy to understand and navigate for users that aren't technical. Many thanks!
Easy to use! Great app. User friendly
this app is incredible! definitely helps drive business. highly recommended to show your customers appreciation for shopping with you
Great platform and great customer service. Had a great refresher call with Nicole today because we've been a customer since 2019. Some great new features.
Thanks for leaving a review! We agree that Nicole is indeed excellent 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance.
Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.
Thank you for the feedback! We will be in touch to chat more. 🙂
Great Loyalty app! Really helped us to automate our loyalty program easily
Thank you so much for your review 🤩 We are glad that you find the app easy to use.
Please don't hesitate to reach out if there's anything else that we can help with to make your experience great!