Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

March 1, 2022

This app is super easy to use and it offers customization of your branding! I'm excited to see how it improves customer loyalty.

heliophile x moonchild
United States
Over 2 years using the app
Smile.io replied March 4, 2022

Thanks so much for taking the time to leave us this review ✨

July 6, 2023

Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.

Big Jeff Online Inc
United States
Over 2 years using the app
Smile.io replied July 6, 2023

Thank you so much for your kind words we really appreciate it. Please feel free to reach out if there is anything we can help with.

Cheers

David

Edited April 26, 2024

We have had a great experience with Smile and their customer service when needed. It's very user friendly, easy to customize or use right from the start!

DYM Athletics
United States
Over 2 years using the app
Smile.io replied March 30, 2022

Thank you so much for taking the time to leave us this review! So glad to hear that the setup was easy and that you had a good experience with our support team 💖

September 3, 2016

Great App, Super easy to use, excellent features

Scapesix
United States
Over 2 years using the app
Edited February 3, 2021

I have interacted with your support team and I must say you are really helpful. Thank you so much for giving first hand service.

Zizira
India
Over 2 years using the app
Smile.io replied February 3, 2021

Thank you so much for your review and feedback here! This is so valuable to us. Our team has been in touch regarding this.

April 14, 2023

super helpful. lisa helped me trouble shoot and get a guest resolution going in just a couple of minutes.

Savoy Tea Co
United States
Over 2 years using the app
Smile.io replied April 17, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

August 15, 2017

Awesome service, awesome support (for those rare questions that you do have!

Selecting a loyalty program provider is tricky, you're going to expose ALL of your customers to this program and switching will be difficult. With that said after talking with a few others, we were impressed with Smile's simplicity, and flexibility. Highly recommend them!

-Ted
Chief Adventurer
SkullSplitterDice.com

PS- Maggie "Here Actually" in support is awesome too!

Skullsplitter
United States
Over 2 years using the app
April 21, 2017

Nice App. Its helping us retain clients and reward them for their continued loyalty.

Miami Flower Market
United States
Over 2 years using the app
April 26, 2022

Smile automates the process of rewarding our best customers for performing multiple different tasks. The integration with email, social & sales tools via shopify is first rate. It clearly adds to our bottom line each month and our customers tell us they feel more valued as a result of the perks they can accumulate. In terms of cost vs return the ROAS with Smile is definitely in the 20+ range. Oh, and the online support. 1st rate, they know the product inside out and always go the extra mile. I'm juts hoping i'm not giving too much away to our competitors....

Evolution Power Tools UK
United Kingdom
Over 2 years using the app
Smile.io replied April 26, 2022

Thank you so much for this amazing feedback! It was an absolute pleasure speaking with you, we look forward to continuing to help grow your business! 🚀 -Joshua

August 18, 2014

Sweet Tooth is a fantastic app for our store. It's flexible enough so your able to customize your program based on particular business model and the support is excellent if you need help along the way. highly recommended

Lead Apparel
United States
Over 2 years using the app