Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,300)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its loyalty program features, noting increased customer engagement and retention, and immediate sales boosts. It offers easy-to-set-up features like loyalty landing pages and points on product pages, accessible across multiple sales channels. The app is praised for its reliability and responsive, personalized customer support. Merchants and their customers find the rewards system user-friendly and effective for business growth.
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Loving it so far! very user friendly
Great work from the team, that's exactly what i need from a reward app
I had some questions and Lisa from the chat bubble was able to walk me through it and give me many options of how to do what I was trying to do. Thanks Lisa!
Hi again 👋 It was a pleasure chatting with you today! I am so glad that you are loving Smile and we were able to help you out 😁 Thanks for taking the time to leave a review! -Nicole
We have not used their app in months live on our site and they're still charging us! Want refunds.
9/11/2018
UPDATE NO REFUND YET!! FOR MONTHS OF SERVICE NOT BEING USED AND HELPED WITH.
9/12/2018
TOTAL refusal to refund or make this right with us. They say they could not find any emails from us so it's our fault. Maggie does not seem to care about the reputation of the app at all and would rather not help us.
They are not trying to work with us at all for an end result. At this point, money would be there only goal and I would not recommend working with them. They are a very pricey app to be this unhelpful.
Some customers would sign up and not be rewarded the bonus automatically.
Outstanding service and concept.
Smile has been great to work with. Since implementing our loyalty rewards program about 18 months ago our repeat transactions have increased and so has our traffic from referred customers. We also use Campaign Monitor (formerly Conversio) as an integration and being able to include a customer's reward point status in our emails has been a major benefit. The team at Smile is always quick to respond and helpful, and we've enjoyed our partnership!
Thank you so much for taking the time to leave us this lovely review 💖
It makes us so happy to hear that your repeat transactions and traffic have increased! 💪
So far it has been really easy to use and setup. We were paying for a really expensive program but found this has all of the same features for a fraction of the price.
Thanks for letting us know you like what you see! Pricing is important to us, we want businesses to get the most value out of the program as they can 😁
suitable loyalty application. cheaper. however I can't find "contact us". You should have a contact section via email or chat
Thank you for taking the time to leave a review, we really appreciate it : ) You can reach us at help@smile.io or go to our footer links and click the contact us link or you can jump into our live chat :D
Excellent app! very customer-friendly. I must say as good as the app is, the customer service is actually even better!
Thank you so much for leaving us a review! I'm so glad to hear we were able to help you!