Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,300)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty program features, noting increased customer engagement and retention, and immediate sales boosts. It offers easy-to-set-up features like loyalty landing pages and points on product pages, accessible across multiple sales channels. The app is praised for its reliability and responsive, personalized customer support. Merchants and their customers find the rewards system user-friendly and effective for business growth.

November 28, 2018

What a great app. There are so many products out there but this is by far the easiest and simplest for updating, viewing and simple metrics. I just wish there was a slightly cheaper option for small business like me.
Thanks Louise

Devine Oils
Australia
Almost 2 years using the app
June 21, 2022

Smile has been a relatively user-friendly and straight-forward app. More importantly, responsive customer service as that makes all the difference.

Paws Of Kow
Singapore
Almost 2 years using the app
Smile.io replied June 21, 2022

Thank you so much for your kind words! We're so happy to hear that our team was able to help out 💖

January 14, 2021

So easy to use and great customer service. Has all the great features for most paid apps on their free plan so really good for starting out.

ellé derm
Australia
Almost 2 years using the app
Smile.io replied January 14, 2021

Thank you so much for the five stars! We really appreciate it! 😍

October 13, 2020

I've only used it for a few hours, but I'm pleased with it so far. It was easy to set up, and it's nice that you can choose to keep it very simple with a point system as a start and then, later on, add more features.

Oridays
Kenya
Almost 2 years using the app
Smile.io replied October 19, 2020

Thank you so much for choosing our app and for leaving us this wonderful review ✨

July 16, 2019

Enjoyed the several different modifications to make rewards unique to your store and the pop-up is a great feature. Easy to use and make any necessary modifications to customer accounts. Would highly recommend!

Wishes Candle Co
United States
Almost 2 years using the app
Smile.io replied July 16, 2019

Thank you very much for the five-star review! We're happy to hear that you're loving our app. 😄

June 16, 2022

Easy and simple quick and efficient support with my small problem. Definitely great to have on demand customer support!

Model Cars Houston
United States
Almost 2 years using the app
Smile.io replied June 16, 2022

Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you today & glad we were able to solve the issue quickly & efficiently 💪🤩

💖 Lisa

May 14, 2022

Been using this app for years and it is great. Spoke to customer service for the first time today and they were very helpful and resolved my issue

Pulse Gallery
United Kingdom
Almost 2 years using the app
Smile.io replied May 14, 2022

I am glad you have been enjoying Smile for years and that we were able to help you out! It was a pleasure chatting with you today. Thank you so much for taking the time to leave a review. 💛 Nicole

May 18, 2021

This is app is useful to keep your customers happy about buying your products. Works perfectly and they have brilliant support who understand their merchant's needs and act accordingly. Highly recommend!

Bruvet
India
Almost 2 years using the app
Smile.io replied May 19, 2021

Thank you so much for the 5-star review ✨Excellent to hear that Smile was super easy to setup, and you've gotten all the help you need from our support team 😁

May 31, 2021

Love this app so far! I thought adding a loyalty or referral scheme to my small online business would have been really complicated and Ive put it off for so long, Smile is so straight forward to set up I wish I had looked into it sooner- I'm looking forward to seeing the results and rewarding customers for their shopping!

Happy Tushy Co.
Australia
Almost 2 years using the app
Smile.io replied May 31, 2021

Music to our ears! I'm so glad to hear you found setting up your rewards program to be super straight forward - that's what we aim for. We can't wait to grow with you and store!

April 7, 2016

App functions very well. Support staff is amazing!

Sl Snack Shack
United States
Almost 2 years using the app