Smile: Loyalty & Rewards , 5,946 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.
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Overall Smile has been a great company to work with and have installed on our store, we've had over 1000 orders influced by the rewards in the short time we've had the program and customer service has been amazing, working with Hannah on a few small things and she has been a gem to talk with.
Thank you so much for your review - it's awesome to see how Smile is having an impact on your business! We are also so glad Hannah was able to provide you with some great service! We look forward to seeing your loyalty program grow :)
Starting out with Smile, everything has been smooth sailing so far. Support responds quickly and is skilled and polite in their messaging.
Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶
Yours in Loyalty,
✨ Smile Team ✨
Easy to use & modify points for customers!
Thanks so much for taking the time to write this review! We really appreciate it 🤩
Smile Team ✨
The overall experience has been fantastic. The interface is user-friendly, making it easy to set up and manage loyalty programs for my customers. The app's features are well-designed, and I appreciate how seamlessly it integrates with my business operations.
Moreover, the team support has been exceptional. Anytime I've had questions or needed assistance, the Smile app team has been quick to respond and provided helpful solutions. Their dedication to customer support has truly made a positive impact on my experience with the app. I highly recommend Smile for businesses looking to implement a reliable and effective loyalty program.
Thank you so much for taking the time to leave this amazing review and for all your kind words about Smile and our team 💖 We really appreciate it!!
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Very helpful staffs!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
It is the best rewards program for your customers! Also, Lisa is a huge help for any questions about the app! Thank you, Lisa! You Rock!!!!
Thanks so much for taking the time to leave such kind words about both our app and Lisa! We agree, Lisa rocks 😎
Yours in Loyalty,
✨ The Smile Support Team ✨
Easy to use and good service
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏
Jade & ✨ The Smile Support Team ✨
Very helpful and kind. Happy with the services!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!
Thank you so much for sharing, we are happy that we were able to help. We think Jade is super awesome too! 💖
If you need any help, please do not hesitate to reach out.
****UPDATED REVIEW**** Smile reached out and their response was so kind and adaptable! They worked with me to find a solution and I really appreciated the level of personalized customer service they provided. They actually read my review and approached me with a potential solution to my problem. Also, I'm shocked that they approached me with a solution to my problem within less than 24 hours of my review!
We have been using the free version of Smile for our online store for years. I'm super disappointed about the changes to paid for 200 orders. Our in store customers, do not use Smile since it's primarily tourists and we don't have time to deal with customer data when we have long lines.
With the current change, I would now need to pay over $200 a month. Our online orders are typically range between 30-100, while we have 2000-5000 a month in store where I don't use a rewards program. I'm now forced to find a different program that's more affordable because I can't imagine paying $1200+ a year for how little we actually use this program.
Thanks for reaching out and leaving us feedback. We've reached out to you personally via email to work together on a solution.