Smile: Loyalty Rewards Program

Just started using but seems excellent

Tenemos algunos pocos días de haberla instalado en nuestra tienda. Aún cuando nuestra tienda está en español los clientes la han empezado a utilizar sin problema. Enviamos un correo a nuestros clientes actuales para que creen su cuenta y empiecen a ganar puntos y varios ya se han suscrito al programa. Fácil de administrar y amigable para el usuario.

Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star.
-->Loyalty Landing Page
-->Points on Product Page
-->Points on Account Page
I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program.

Previous review:

1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion.
We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times.

2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand.

3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression.

4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received.

5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.

Love it - these guys are awesome. App has been a game changer and the CS is on it, they are very responsive

App was easy to set up and get started with--love that syncs with our online store and POS. Customer service is always excellent.

Sweet Tooth was the best choice for my business to start rewarding my customers. It's very simple to use, allows you to reward your customers for free when you're first starting your business. As you grow, you can upgrade your account accordingly. Sweet Tooth sets you up right away and keeps more dollars in your pocket! Great App!

Thanks,

Marquesa Shore
House of Angelica
www.houseofangelica.com

Desktop version is ok, but mobile/tablet unable to configure correct position of the app icon. Please fix it. Thanks

Very impressed with this app. It's nice and easy to use and it's a great way to reward your customers. Honestly though, I'm more impressed with the service I've received from their customer service team. We've had a couple of issues over the past week and Maggie (AKA Genie :D) has worked her magic and gone well above and beyond what I needed help with, and has actually taught me a couple of things along the way. It's been greatly appreciated and always a pleasure speaking with someone so polite and knowledgeable, it just makes the whole experience that much better. Thank you again, Maggie, and Smile.io. Very happy user here!

Seamless sync up process. Easy import and export. Great way to keep customers engaged.

Love this App, keeps my customers coming back to earn more points as they shop or interact with my store.

Carlos Robles
The Most Popular Flower Lapel Pins and Fashion Accessories
www.lovelylapels.com