Smile: Loyalty Rewards Program

Great support, efficient and very kind! They helped me with my issue right away and they were very kind on walking me through the steps.

So far so good. I wish I could do a straight dollars rewards program with this, but otherwise it seems pretty great. I like that is integrates to both website as well as POS.

Working well so far. Easy to create. Easy to edit customer points. Easy is good.

Messaged for support at 6:30PM EST and within a few minutes Lisa answered my message and thoroughly explained the answer to my question! A+ for Lisa!

I LOVE this app for my Coffee Club http://TheCoffeeCousins.com (If you have a business, you definitely need this app)...

How was your experience setting up the Sweet Tooth app?

Very straight forward, the basics of the app is quite easy to understand especially with the FAQs. There were some aspects such as the explainer page that required assistance and some questions.

It was also a bit difficult to know how my proposed loyalty scheme compared to other existing programs and how well it would operate in real life.

But the team were extremely helpful with their feedback and a lot of my final questions have been answered as the loyalty scheme has started to be used by my fans and customers.

What is your favourite feature, or features of the Sweet Tooth app?

I really like the incentives to like my social media pages and share the website with other people.

I think the invite a friend option is a really good idea.

I love the tiers especially as it gives my fans a goal to work towards.

How has your overall experience with the Sweet Tooth team been so far?

Fantastic, the team have been nothing but knowledgeable and helpful. I felt looked after throughout the entire process and have been able to gain a deeper understanding of the app as a result.

What future improvements would you like to see to the Sweet Tooth app?

For me, it would be really useful to have an incentive to follow my Spotify page.

I think more than one custom incentives would be good, with quite a straight forward way of adding them in that doesn’t require intensive coding.

More than three tiers would be nice.

The app seems to only show the customer’s current points, so if they spend some you see what they have and not the total points, so it’s difficult to see how far away some are from the next tier. A current points and total points stat would be good.

I have looked at several loyalty programs and have settled on Smile. The free tier provides good features to start out, and the customer service is very responsive.

Very helpful and responsive customer service chat.

So far so good... had a few hiccups in the beginning, but did an online chat with Roel and he fixed me right up. Was patient with me... and that's saying a lot because I had no idea what I was doing. Very helpful, very nice. Program works nicely so far. For the most part.. I am reviewing the help I received with setting it up. Time will tell on the actual program itself. 2 thumbs for service! Thanks, Roel!

Works great and excellent customer service. Happy I am able to reward my customers for an affordable price