Reviews (6,103)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

February 21, 2024

Excellent company to work with.

SK8 Clothing
Canada
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

✨ The Smile Support Team ✨

January 19, 2024

quick customer service! Lynn has been extremely helpful navigating some customizations!

Proper
United States
Over 3 years using the app
Smile.io replied January 21, 2024

Thanks for leaving a review! We agree that Lynn is indeed helpful 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 3, 2024

She helped with information about the app.

ARB Blanks
United States
Over 1 year using the app
Smile.io replied February 6, 2024

Thanks so much for taking the time to leave a review! Don't hesitate to reach out if you have any questions. We're always here when you need us 🙌

- Smile Team ✨

April 25, 2024

Joana helped a lot!

Rastah
United States
5 months using the app
Smile.io replied April 26, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

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January 17, 2024

Great communication and feedback from Lisa on figuring out this new system :)

Really appreciate it!

Progressive Nutracare
United States
Almost 2 years using the app
Smile.io replied January 18, 2024

Thank you so much for taking the time to leave this review 💛 We are happy Lisa was able to help :)

-The Smile Team✨

May 13, 2024

Fantastic customer support.

Peggy & Twig
Australia
About 1 month using the app
Smile.io replied May 15, 2024

We love to hear that our customer support is fantastic! Thanks for your lovely feedback :)

May 31, 2024

Great customer service!

Strps.
Canada
6 days using the app
Smile.io replied June 1, 2024

We are so glad to hear our customer support was helpful. Thank you for your review :)

December 21, 2023

We've been using Smile since 2017 and just wanted to drop a review to say they're great. Having a rewards program that's easy to use and manage is amazing. Lots of good features and helpful customer support.

Frostbeard Studio
United States
About 8 years using the app
Smile.io replied January 4, 2024

Thanks so much for taking the time to write this review!! We appreciate it so, so much & look forward to seeing your business continue to grow 🤩🚀🌈 It's wonderful to hear that you find Smile easy to use and our Support Team to be helpful 😊

Don't hesitate to reach out if there is anything we can help you with! 💖

- Smile Team ✨

January 24, 2024

Angie was excellent and her help was very clear and thorough! I hope to work with her again if I need future assistance!

Pepperberries
United States
3 months using the app
Smile.io replied January 25, 2024

Thanks so much for your kind words! I'm so glad I could help :)

Angie - Smile Team✨

March 29, 2024

great customer service!

Condopreneur
United States
About 1 month using the app
Smile.io replied April 1, 2024

Thank you so much for taking the time to leave this review & for your kind words 💛 Everyone here at Smile really appreciates it!

✨ Smile Team ✨