Reviews (6,088)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

January 15, 2024

Smile is easy to install and easy to use. Their customer support is fast and very eager to help. We've had great results so far.

La Purita
Peru
9 months using the app
Smile.io replied January 16, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

April 2, 2024

Top notch customer service!

Captain Coop's Trading Co.
United States
About 2 months using the app
Smile.io replied April 4, 2024

Thanks for leaving us a review! We're so glad to hear you think we're 'top-notch' 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

January 10, 2024

Brandon helped me with my questions today.
Very quick response time, answered my question simply and even gave me all the neccesary links to create a QR code to refer people to sign up whilst shopping in store.
10/10 service

Loyal Nutrition
Australia
5 months using the app
Smile.io replied January 13, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

January 19, 2024

Very useful app, a great way to distinguish yourself from competitors and to increase recurring sales. Quick and useful customer support as well. Thanks!

Bricking Awesome
Belgium
3 months using the app
Smile.io replied January 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 4, 2024

We have used Smile for ages now, its a good app and customers love it. We use it instore and online with great success. Customer support is always speedy and great!

Sprouts of Bristol
United Kingdom
About 3 years using the app
Smile.io replied January 6, 2024

Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

January 3, 2024

We have been using the app for a few years, and have not had any problem.
It has all the functions needed for a points royalty program.

Lanikai Bath and Body
United States
Almost 3 years using the app
Smile.io replied January 6, 2024

Thanks for the kind words about Smile and our support team! We're so glad that you've chosen to be a merchant of ours for so long. Cheers to many more 🥂

Yours in Loyalty,

✨ The Smile Support Team

February 6, 2024

Easy to use & modify points for customers!

Seattle Elderberry
United States
3 months using the app
Smile.io replied February 8, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

Edited December 14, 2023

Smile is an easy to use rewards app, and they integrate with the subscription system we use. Integrates easily, which is especially useful when just starting out. Customer service (David specifically!) is really helpful and answers quickly. Would recommend, especially for small businesses.

Caffeine & Legends
United States
Almost 4 years using the app
Smile.io replied December 13, 2023

Hello, Thank you so much for your feedback. I am delighted you like our app and customer service. I have reached out directly to discuss your pricing concerns and hope we can come to a solution you will be delighted with.

Best regards

David

February 21, 2024

good support

Rider Shop MY
Malaysia
Over 2 years using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

January 19, 2024

Great platform with a super helpful team. Our customers seem to love it!

Wayside Performance Ltd
United Kingdom
2 months using the app
Smile.io replied January 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨