Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,547)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

June 14, 2024

Onboarding was a bit of a challenge at first but due to the excellent assistance from Angie, Shelby and the rest of the team we are up and running. Looking forward to the results!

Sugar Cookies Lingerie
United States
Almost 2 years using the app
Smile.io replied June 17, 2024

Thank you for leaving a review! It was a pleasure helping you get set up!

Angie - Smile Team✨

June 25, 2024

Great app for SMB, solid features, easy setup and excellent support!

Cara & Co.
Canada
Over 6 years using the app
Smile.io replied June 27, 2024

Thanks so much for leaving us a 5 star review :)

Yours in Loyalty,

✨ The Smile Support Team ✨

June 17, 2024

Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.

Pitter Patter
United States
About 3 years using the app
Smile.io replied June 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

June 21, 2024

The best rewards system ever. It works great with Shopify POS and our online store linking rewards together. Customers also love its ease of use!

SH Supply LLC
United States
3 months using the app
Smile.io replied June 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

July 18, 2024

The app is great, and has pleasant automation templates with a great responsive team from both the billing and implementation support. Unlike other similar apps which looks more bare-bone and had to do more manual customisations.

Just unfortunate there's only simplified chinese and no traditional chinese support, and there are certain fields which just can't be manually overwritten.

SunnyHills Hong Kong
Singapore
3 days using the app
Smile.io replied July 23, 2024

Thanks so much for taking the time to leave us a review!!!

September 9, 2024

Helpful and responsive customer support

BRUNT Workwear
United States
About 1 year using the app
Smile.io replied September 11, 2024

Thank you for your review and feedback, we are really glad to hear you found our customer support helpful :)

July 18, 2024

Customer service always there to help . CS is very knowledgeable and actually help . Smile has been easy to setup and We are excited at introducing the program to our customers.

PIBU - טיפוח קוריאני בישראל
Israel
6 days using the app
Smile.io replied July 23, 2024

Thanks so much for taking the time to leave a review!

Joana - Smile Team ✨

July 30, 2024

Easy to setup and customer service was helpful

Apex Sim Racing
United States
30 days using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review 💖 I'm so glad you're finding Smile easy to set up — can't wait to watch your loyalty program grow 🤩

Lisa - Smile Team✨

November 7, 2024

Truly impeccable and helpful customer service!

MSX Distribution
Italy
4 days using the app
Smile.io replied November 9, 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

July 29, 2024

So far very happy with the app and service have been great!

LÖV Flowers
United Kingdom
14 days using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨