Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

October 10, 2016

Good app so far, installation seems pretty intuitive

Cupsmith
United Kingdom
About 2 hours using the app
April 13, 2016

Easy Step Up! Nice customization options, even on the free version! It seamlessly integrates with my website! So excited to get our first rewards customers :)

Keweenaw Coffee
United States
About 2 hours using the app
December 18, 2023

good

Puddle Fish & Co Clothing
United States
About 2 hours using the app
Smile.io replied December 19, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

June 2, 2023

So far so good. I had a quick question when I added the app to my Shopify account, and Lisa was quick to answer and offer encouragement. I'm hoping to have enough sales to upgrade one day.

Nauti Nails
United States
About 2 hours using the app
Smile.io replied June 3, 2023

Thank you so much for taking the time to leave this review! We appreciate it so much & we look forward to continuing to impress 🤩

- Lisa & the Smile Team💛

January 25, 2022

Good, we have been using smile.io for a while now and we would recommended for other small online business .

Elsie's Luxury Cards
United Kingdom
About 2 hours using the app
Smile.io replied January 25, 2022

Amazing to hear that you would recommend us to other small businesses! We're here to help as many small businesses as we can, so the more that hear about us, the better. Thank you for that! 🙂

August 26, 2021

this app is more than perfect. very easy to use and customize. looks very neat with customer experience.

Seafood Factory
Egypt
About 2 hours using the app
Smile.io replied August 28, 2021

We're so happy to hear that 🥰
Thanks so much for leaving us this lovely review!

March 24, 2022

I had a small issue with uploading my customers previous points from my last rewards app. I hit Chat and Nicole helped me quickly figure out the problem. She told me exactly what to do to fix the problem and it worked. I successfully uploaded all my customers previously earned points, and I'm excited to set up the rest and see what Smile has to offer. It's great to know there's expert (human) help when you need it. Great so far!

Gilded Olive Apothecary
United States
About 2 hours using the app
Smile.io replied March 25, 2022

Thank you so much for the kind words! We're so happy Nicole was able to help out - she's awesome like that! 💛

November 14, 2023

Excellent Customer Service. Was evaluating multiple Loyalty & Rewards apps, and Smile.io put a smile on our face and won us over. Great App and Team

HookahJohn.com
United States
About 2 hours using the app
Smile.io replied November 16, 2023

Thanks for leaving us a review and thanks for choosing to be a Smile merchant! We're so very glad to have you as a merchant and that we can put a Smile on your face 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

October 9, 2023

I had an absolutely amazing experience with customer service, and I found the app to be incredibly easy and intuitive to use.

My Store
United States
About 2 hours using the app
Smile.io replied October 12, 2023

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

July 29, 2016

Easy to install and very easy to understand. This will be a great addition to our store and should encourage repeat customers. Thank you!

Cricket Creek
United States
About 2 hours using the app