Reviews (6,103)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

December 20, 2023

Been using Smile for years and never had an issue. The reward program works faultlessly, their pricing could be a little friendlier though as they hold back features unless you want to pay a lot more. 9/10

Stretch It Body Jewellery
United Kingdom
Over 6 years using the app
Smile.io replied January 6, 2024

Thanks for taking the time to leave a review - it helps us make Smile better!

March 6, 2024

awesome application , thank you

face care
Egypt
7 days using the app
Smile.io replied March 8, 2024

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

January 22, 2024

Lynn is great! The app is amazing! Has really helped my business continue to grow.

Kiss of Silk
United States
10 months using the app
Smile.io replied January 25, 2024

Thanks for leaving us a review! So happy to hear that Lynn was able to help you and that Smile has helped your business grow. This is what we're here for :)

Yours in Loyalty,

✨ The Smile Support Team ✨

February 15, 2024

very nice service !

Wonderful products
China
Over 1 year using the app
Smile.io replied February 18, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

April 2, 2024

Top notch customer service!

Captain Coop's Trading Co.
United States
About 2 months using the app
Smile.io replied April 4, 2024

Thanks for leaving us a review! We're so glad to hear you think we're 'top-notch' 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

January 5, 2024

After using various reward apps for years I always struggled to find an easy way to set up my program and user interfaces were always confusing. Smile made it easy to set up my store within minutes and start building lifetime value for my clients.

Prime Sports Nutrition
United States
5 months using the app
Smile.io replied January 7, 2024

We are so glad to hear that setting up your program was straightforward! We are looking forward to watching your program thrive! :)

April 9, 2024

Great App and quick to respond to any questions when setting up :)

Ivy Mae Collection
Australia
About 9 hours using the app
Smile.io replied April 12, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Edited December 14, 2023

Smile is an easy to use rewards app, and they integrate with the subscription system we use. Integrates easily, which is especially useful when just starting out. Customer service (David specifically!) is really helpful and answers quickly. Would recommend, especially for small businesses.

Caffeine & Legends
United States
Almost 4 years using the app
Smile.io replied December 13, 2023

Hello, Thank you so much for your feedback. I am delighted you like our app and customer service. I have reached out directly to discuss your pricing concerns and hope we can come to a solution you will be delighted with.

Best regards

David

January 15, 2024

Smile is easy to install and easy to use. Their customer support is fast and very eager to help. We've had great results so far.

La Purita
Peru
9 months using the app
Smile.io replied January 16, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

January 10, 2024

Brandon helped me with my questions today.
Very quick response time, answered my question simply and even gave me all the neccesary links to create a QR code to refer people to sign up whilst shopping in store.
10/10 service

Loyal Nutrition
Australia
5 months using the app
Smile.io replied January 13, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨