Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

January 8, 2024

Great support from Lisa!

Perkolator Coffee
United States
About 1 year using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

November 17, 2023

The support was very quick and was able to resolve the issue right away. Thank you!

Japanese Green Tea Co.
United States
About 7 years using the app
Smile.io replied November 21, 2023

Thanks for taking the time to leave us a review! So glad to hear that our support team was able to quickly resolve your issue 🤓

We'll be here if anything else comes up!

Yours in Loyalty,

✨ The Smile Support Team ✨

April 5, 2024

Super fijne klantenservice!

HULA HUSH
Netherlands
19 days using the app
Smile.io replied April 8, 2024

Hartelijk dank dat u de tijd heeft genomen om een recensie voor ons achter te laten! Wij waarderen het enorm 🤩

- Smile Team✨

December 6, 2023

Brandon was quick to reply and solved my problem 100 percent. He is outstanding with regard to customer service.

The Avenue Stained Glass
United States
Over 7 years using the app
Smile.io replied December 7, 2023

Thank you for your kind words we really appreciate it. We pride ourselves on our customer service and are delighted you got a great response.

Cheers

The Smile Team

December 7, 2023

CS的協助很合力! 很快了解到問題並幫忙解決. 而且SMILE APP 一連上, 只需做簡單的設置已經看起來很專業.
CS's assistance is very cooperative! He quickly understood the problem and helped solve it. Moreover, once the SMILE APP was connected, only needed to make simple settings and it already looked very professional.

Arrowzoom Acoustics
Canada
11 months using the app
Smile.io replied December 8, 2023

Thanks so much for leaving a review! So glad to hear that our support team was efficient in solving your problem and that you found our app's UI to look professional out of the box 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

November 27, 2023

I just started my store, but the support has been very responsive and helpful. Everything seems to work seamlessly. Looking forward to using them going forward.

Taty's Table
United States
2 months using the app
Smile.io replied December 2, 2023

We aim for seamless and easy so we are delighted this was your experience.

Please reach out if you need anything else

Cheers

The Smile team

March 29, 2024

so far so good. they are very quick to respond

Candle Nerds
United States
About 12 hours using the app
Smile.io replied April 1, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 30, 2024

i like it and i want t use your upgraded plan but i cant afford it. if only there was a less expensive option that allowed all the benefits the free version doesnt have id be down.

Gladium Apparel
United States
12 minutes using the app
Smile.io replied February 1, 2024

Thank you for your 5 stars and honest feedback here! Our team has reached out to discuss your plan with you :)

November 14, 2023

Really good app and the best loyalty program for Shopify by far. Super intuitive and support is extremely knowledgable. Zero hesitation in recommending this app for any store owner!

LOBOCKI
Australia
About 3 years using the app
Smile.io replied November 16, 2023

Thanks for the kind words and recommendation about our app and our stellar support team! It means so very much 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

January 5, 2024

Brandon was very helpful and quickly identified what I needed to do.

Liqua Nutrients
New Zealand
9 days using the app
Smile.io replied January 6, 2024

Thank you so much for your review. We agree that Brandon is awesome! 🤩 Please reach out if we can help with anything else 🙏

Cheers
The Smile team 🤗