Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

August 27, 2016

Very easy to set up the free plan. Now to just test it and see how well it works.

At Play Toys
United States
12 months using the app
April 9, 2017

trying to learn how to use it...so far its great!

Cute Little Soap Shop
United States
12 months using the app
August 17, 2018

Smile.io support is top notch! Roel was super responsive and extremely helpful. He helped walk me through some challenging html code changes and, with his help, I successfully implemented the changes I wanted to make.

Type A Deoderants
United States
12 months using the app
Edited December 10, 2016

Install sit back let app work for you. Nothing to do but install app does the rest. Import to your master list when needed. Great tool to get you on your way.

Beautiful You Hair Extensions
United States
12 months using the app
March 12, 2016

Works great! I love the flexibility this app gives me! Support is awesome! They usually reply promptly. With sweet tooth I can give people points if a product wasn't quite 100% as a refund. Being in the agriculture / food industry they can't simply send the product back, so it works awesome to refund that way! I have many happy customers with this program!!

Wilderness Ranch
Canada
12 months using the app
March 9, 2017

I'm excited to try this app. Will try out in the next couple of weeks.

Trinity Naturals
United States
12 months using the app
July 1, 2021

Smile is very user friendly but I most appreciate the incredible customer service. Christian took over an hour to walk me through redoing my point structure using my business AOV and educated me on strategy to help me make the most of my rewards and earn back customers' repeat business. Excited to see how much retention improves with this new strategy! Also love saying to customers "i just gave you X amount of extra points" to make up for any errors - they love the points bonus!

Barn Chic Boutique
United States
12 months using the app
Smile.io replied July 3, 2021

We're so glad to hear that Christian was so helpful! Stay assured that we'll stay committed to providing you with quality support or services. 💖

February 20, 2016

Love Sweet Tooth! If your not using this, you are missing out.

Neonkissesinc Com
United States
12 months using the app
June 15, 2021

I used loyalties before but this seems much better and the customer service is amazing. I wanted to add all old customers to the app and they helped me with this. Took few hours and everything I needed they helped me in.

Lilly and Mimi Fabric Shop
United Kingdom
12 months using the app
Smile.io replied June 16, 2021

We're so glad to hear that the support and setup has been super smooth for you! Thanks so much for this awesome review, and don't hesitate to reach out if you ever need help ✨

November 24, 2017

When you see a customer complete all the rewards on social media, share, like, tweet, and so on, you feel like you've accomplished something great. Both in terms of presenting them with a great customer experience and in rewarding them for sharing their experience. Thank you!

Walkindreams
United States
12 months using the app