Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

August 17, 2019

I loved the app as it makes applying the discounts and promoting the rewards program much easier, however I've only left out the last star due to the app not having the option to earn x amount of sales per referral link equals free item, but rather they have it as both parties get $5 off. Please update the app with a counting system to reward users with a free item and you'll get 5 stars instead of 4 in my books!

Pure Meta
United States
12 months using the app
Smile.io replied August 20, 2019

Thank you so much for your review, and for the suggestion! We really value your feedback, and will send this over to our product team :)

January 29, 2020

Amazing app especially free portion of it, really gives you a lot to work with. The upgrades are well worth it as well.

The Candleman's Natural Candles
United States
12 months using the app
Smile.io replied January 31, 2020

Yipee! Thank you for the review! We're glad to hear that you're loving our free plan and upgraded features!

April 28, 2016

YOOHOO excited to see how this helps push my business

Cobalt Closet
United States
12 months using the app
January 1, 2018

awesome app! Does everything I want it to and so much more

Endurelite
United States
12 months using the app
January 26, 2021

I normally never leave reviews, but this app is great! I'll be honest, the service is top notch and the app works perfectly, it's also free for people who don't want to spend money on apps!

Fr3sh
Netherlands
12 months using the app
Smile.io replied January 26, 2021

Thank you for the five-star review! It's super appreciated! 😊

February 8, 2024

Fantastic program and fantastic service from Lynn especially!!

SNELLER SA™
South Africa
10 months using the app
Smile.io replied February 10, 2024

Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏

Cheers
The Smile team 🤗

May 25, 2016

Such a useful and easy to use loyalty app!

Caviar Classic London
United Kingdom
12 months using the app
September 10, 2020

I used this app to set up a reward system and currently I'm using the free option which provides plenty of options and styles for me to work with. Also super user friendly and easy to set up.

RK Enterprises Wholesale LLC
United States
12 months using the app
Smile.io replied September 15, 2020

Thank you so much for leaving us a review! We're so happy to hear about your experiences :)

September 22, 2022

Ik heb deze app getest, echter deze app beschikt niet over de mogelijkheid om de Nederlandse taal te gebruiken in de communicatie naar klanten. Dus niet bruikbaar voor ons. Technisch / functioneel prima app overigens

Tango Shoes
Netherlands
12 months using the app
Smile.io replied September 22, 2022

Hey Marteen! Thanks for taking the time to leave us your honest feedback!

Joana from Smile here 👋 Regarding languages, we currently offer Smile in 5 languages (English, Spanish, French, German, and Portuguese) but full translations for Dutch are not currently offered.

However, I have sent you an email with a few examples of Dutch merchants using the semi-translated version of Smile!

Looking forward to hearing from you soon!

Met vriendelijk groet,
Joana 🙏

August 23, 2018

Smile is an AMAZING App!. What I LOVE the most is:
1. There's tremendous flexibility to be creative in finding ways to engage customers through Rewards that are not only monetary.
2. The content they published is top notch in terms of helping one understand the many possibilities as well as the psychology behind a successful rewards program. I'm "devouring" their ebooks and blog posts
3. Their Support team is phenomenal! I've worked very closely with Elli Whener and she's been instrumental in the success of my implementation.

Beauty4eu
United States
12 months using the app