Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

Edited January 2, 2019

Customer service sucks. Sat on chat for 22 minutes before giving up. App isn't integrating with Shopify sales when customers try to use their reward codes. They can see that they have a reward and they get a code, but I have to issue a refund for them to get the discount. Not cool.

Cedar Hill Farm Company
United States
Almost 7 years using the app
April 5, 2021

The app is very easy to use and the customer service is great ! If you're looking for an app to reward your customers don't think twice

Virgo and Gem
United States
3 months using the app
Smile.io replied April 5, 2021

Thank you for the 5-star review 🌟So happy to hear how easy Smile has been to use and the great support you received thus far!

March 29, 2017

What a great way to get started - the program helps you each step of the way - we love it!

Jakes Healthy Snacks
United States
3 months using the app
October 9, 2016

Easy to integrate and brings uncomparable level of value to eCommerce owners.

Concxrd
United States
3 months using the app
March 7, 2017

really easy to use and i think my customers will love it!

Nara Cosmetics
New Zealand
3 months using the app
October 29, 2017

Core to our long-term success - smile.io gives us the platform, flexibility and support to have a world-class loyalty program

Popvulture Com
Canada
3 months using the app
July 11, 2016

Super easy to set up and quick for customers to sign up! So far love this app!

Munchkindesigns
United States
3 months using the app
October 7, 2021

Great app! We just installed it a couple months ago and have seen some great activity, growth and sales. Very easy to use and has a solid UI experience. Highly recommend!

Quiet Carry
United States
3 months using the app
Smile.io replied October 11, 2021

Thank you so much for your lovely review 💖 This made us Smile 😃

June 24, 2021

App is easy to use. I enjoy being able to offer customers reward points. There could me more options to choose from.

Adorned Peach
United States
3 months using the app
Smile.io replied June 25, 2021

Thank you so much for taking the time to leave us a review! We're so happy to hear about your experience 🍑

November 25, 2020

Smile has been very good to us. The customer service and support are excellent. Smile take our situation and needs into consideration and work with us to help achieve our goals. A very refreshing and supportive approach in a tech world where we are so often treated as an inconvenience.

Clandestino Coffee
Australia
3 months using the app
Smile.io replied November 25, 2020

Thank you so much for this amazing review! We work hard to provide good experiences and we're so happy when we hear merchants feel supported 💖