Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

April 11, 2016

So far, so good. Very easy to use.

Flashsnacks Com
United States
About 1 month using the app
October 19, 2020

Smile is a great way to reward your customers, we are new to the app but Smiles customer service is excellent and very fast! We send two emails and were replied to within a couple of hours on the same day...rare these days with big companies!!

Pink Pig International
United Kingdom
About 1 month using the app
Smile.io replied October 19, 2020

Thank you so much for using our app, and the five-star rating! Our merchant facing team loves to hear this kind of feedback. 😍

April 19, 2022

Super helpful and friendly customer service and an easy platform to use. Even the basic version delivers a decent level of usability. My ONLY gripe is it doesn't integrate with Recharge which is very frustrating.

Soulful Food Co
United Kingdom
Almost 2 years using the app
Smile.io replied April 19, 2022

Thank you so much for taking the time to share your feedback with us! We're working on updating the ReCharge integration - and we'll be sure to let you know when it becomes available! 💖

November 8, 2022

Just downloaded this app, needed some help and Nicole was so extremely helpful. They also have lots of explanatory videos as well which is great ;) 10/10 from me!

The Neutral Dog Company
United Kingdom
About 1 month using the app
Smile.io replied November 8, 2022

It was so great chatting with you today! I am so glad the videos were helpful. Thanks so much for taking the time to leave a review. We really appreciate it. Don't hesitate to reach out with any more questions 💛 Nicole

April 5, 2022

Nicole at Smile gave me quick and correct direction is solving a problem and direction on how to fix the issue in the future. Awesome Support Above Expectations!

Pentecostal Publishing House
United States
About 1 month using the app
Smile.io replied April 6, 2022

Thank you so much for taking the time to leave us this review 🦋

August 10, 2016

So easy to setup! My customers are going to love this!

Unchained Style
United States
About 1 month using the app
August 10, 2016

Super Easy To Set Up and Use!!

The Hodge Podge Variety Store
United States
About 1 month using the app
August 4, 2017

Easy to use and set up. THis is a must have for your shop.

Marsymo
United States
About 1 month using the app
February 1, 2017

Such a great easy to use site! Would love it if Sweet Tooth could auto import discount codes :)

Powerplusuk
United Kingdom
About 1 month using the app
June 9, 2017

PERFECT FOR MARKETING REWARDS FOR FREE

Kinezos
Greece
About 1 month using the app