Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

Edited March 19, 2021

This is an amazing app and such a great support team. I am a small start-up business and they were wonderful in helping me to get things going so that I can create loyal customers. They are in it for the long term business relationships, not a quick sell.

Apothecary & me
United Kingdom
29 days using the app
Smile.io replied March 20, 2021

Thanks so much for the glowing review! 🌟 So glad to hear that you are happy with the process. We're excited about your business and want to help you in any way we can to connect with those loyal customers.

Edited February 21, 2017

Setup was fairly straight forward and easy, but I'd give it 4/5 stars since the free version is extremely limited in terms of its looks / style and mediocre way of wording some of its embedded messages to customers "like Spent Points" rather than "Redeemed Points" for example - silly things like this that you can't change the wording of!

Also, I hate how many of these apps really force you to review them literally within minutes of installing stuff - it's like they don't give you 20-30 days to really get the feel of how it works to give a thorough and honest review. Hence another reason for just 4/5 - hasty asking of reviews.

Powersnowdesigns
United States
Over 1 year using the app
November 14, 2018

Works absolutely perfect @ https://earthathousandwords.com :)

Come check us out! Use code 'Nature' for 10% off your first order! :)

God bless and good luck.

EarthAThousandWords
United Kingdom
29 days using the app
March 1, 2022

This app is super easy to use and it offers customization of your branding! I'm excited to see how it improves customer loyalty.

heliophile x moonchild
United States
29 days using the app
Smile.io replied March 4, 2022

Thanks so much for taking the time to leave us this review ✨

Edited April 18, 2020

I downloaded this app to use with my shopify store after I used it on another store and enjoyed the experience. so easy to use and set up took max 10 mins and the free package is so comprehensive! It's a Must have reward platform for any store!!

Rose and Daisy
United Kingdom
29 days using the app
Smile.io replied April 20, 2020

Thank you so much for your review! We're so glad to hear that the setup process was quick and simple! 🌹

September 29, 2016

Loved the youtube video - made it really easy to understand and the colour scheme is so attractive i picked Sweet Tooth over Swell eventhough Swell had a Mailchimp integration (shows you what a visual person I am). So far so good, installation seems pretty easy - hope its just as easy for my customers to use!

Shopjom
Singapore
Over 1 year using the app
August 25, 2017

Awesome App. Does exactly what it says. Converts!

Hyper Level
United States
28 days using the app
March 28, 2017

Great app. Enjoy using it with our customers.

Twenty2cosmetics
United States
28 days using the app
Edited July 13, 2022

Great app, but if you want any significant branding or integrations, you need to pay for it. However there is good functionality and I can't fault how helpful and excellent the support and help is when you need it.

Collecting Seashells
United Kingdom
28 days using the app
Smile.io replied July 13, 2022

Thank you so much for taking the time to leave a review, we appreciate your honest feedback! While we provide the best free app in the marketplace we do understand the limitations, and we are always willing to go the extra mile to help merchants succeed! 💪

Cheers,
Joshua - Smile Team 🧙‍♂️

April 26, 2022

I've only just downloaded the app and started testing it out on the Free plan. Had a question almost right away and the customer service was fab - helpful and informative.
I do think that the difference between the free plan and the first paid plan is a huge jump. Shame there's not one in-between, as I'd love to integrate other programmes, but don't want to pay that amount just yet as I've yet to see how well it works!

Lucky Cloud Skincare
United Kingdom
Over 1 year using the app
Smile.io replied April 26, 2022

Hey, thank you for your review we really appreciate your feedback, we will take your thoughts about pricing onboard and look to improve in the future.