Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

March 28, 2017

Great app. Enjoy using it with our customers.

Twenty2cosmetics
United States
28 days using the app
Edited July 13, 2022

Great app, but if you want any significant branding or integrations, you need to pay for it. However there is good functionality and I can't fault how helpful and excellent the support and help is when you need it.

Collecting Seashells
United Kingdom
28 days using the app
Smile.io replied July 13, 2022

Thank you so much for taking the time to leave a review, we appreciate your honest feedback! While we provide the best free app in the marketplace we do understand the limitations, and we are always willing to go the extra mile to help merchants succeed! 💪

Cheers,
Joshua - Smile Team 🧙‍♂️

April 26, 2022

I've only just downloaded the app and started testing it out on the Free plan. Had a question almost right away and the customer service was fab - helpful and informative.
I do think that the difference between the free plan and the first paid plan is a huge jump. Shame there's not one in-between, as I'd love to integrate other programmes, but don't want to pay that amount just yet as I've yet to see how well it works!

Lucky Cloud Skincare
United Kingdom
Over 1 year using the app
Smile.io replied April 26, 2022

Hey, thank you for your review we really appreciate your feedback, we will take your thoughts about pricing onboard and look to improve in the future.

February 7, 2018

Fantastic! Way better and cheaper than any other similar app.

Kase Addict
United States
28 days using the app
Edited May 5, 2022

Simple to use and fast and friendly help team too! Josh was helpful, even when I didn't quite get it, and proactive with a really great suggestion too!

KHEE
United Kingdom
28 days using the app
Smile.io replied April 8, 2022

Thank you so much for your lovely review! 🙌

June 9, 2022

Can't fault this app its great and does everything the bigger app companies do and for so much less money. Keep up the good work Smile

Belle-Modelle
United Kingdom
28 days using the app
Smile.io replied June 9, 2022

Thanks so much for taking the time to leave a review! We really appreciate it :) We're so glad you are liking the app!

December 22, 2017

So easy to install, literally takes 60 seconds! Even on the basic plan there is so much room for potential! Can't wait to see how it performs!

The General Marketplace
Australia
28 days using the app
December 22, 2020

App was very easy to set up. Customers started to earn rewards right away. The team was also great and assisted us with implementing this program into our mobile app as well.

CSR Building Supplies
Canada
28 days using the app
Smile.io replied December 22, 2020

Thank you so much for the great review and five-star rating. We're happy to hear you found it super easy to use. 😄

September 13, 2016

Easily helps our customers see what they will get out of shopping with us!! Takes a total of 5 minutes to set up!!!

Florida Forever
United States
28 days using the app
August 3, 2016

Very nice app. This is the only one I found where you can earn points for social media sharing and likes as well.

The Million Roses
United States
28 days using the app