Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

January 30, 2019

**Upgraded to Growth so that I can provide more benefits to my shoppers as a Thank you! Easy to use, customize and enable. We are a newly launched business and we know happy customers are one of the keys to Growth and success overall. Adding ways for shoppers to earn rewards in return for helping our growth is important for us. Maggie @Smile has been invaluable to me! 01/24/2019**

Original review>>Still early and only using the free plan to see how it works. Will return to update this review once I see more growth from it.

Georgia Kate Boutique
United States
About 1 month using the app
Smile.io replied March 27, 2019

Thank you so much for the five-star review and for the kind words! Our Support team is here to help :)

May 1, 2019

Most solid and professional rewards system on the market. Really happy with the results and increasing our returning customers. 5/5 star guys. Integration was perfect - dadrack.com

Dadrack
Australia
About 1 month using the app
Smile.io replied May 2, 2019

Thank you so much for the kind words :) we're happy to hear our app is working perfectly for you. We really appreciate the five-star review!

Edited October 9, 2019

I shouldnt have to upgrade to a new theme nor should i have to remove shopify saftey features. My customers keep getting emails about it but they ca not open it to see what its for.

Oak N Barrel Apparel
Canada
Over 3 years using the app
Smile.io replied October 9, 2019

Thanks for reaching out! We've sent an email your way! 🙂

September 20, 2016

It was quick, fast, and easy to set up. Hope it all goes well.

Monet Cartier Hair Boutique
United States
About 1 month using the app
July 25, 2016

This app is simple to set up and get started. I am excited about the reward program my customers now have available.

Hip Gyp Boho
United States
About 1 month using the app
May 8, 2017

Very very simple to install and set up. This App is Amazing for total beginners :) I will purchase upgrade level certainly

Feline Instinct
Italy
About 1 month using the app
July 23, 2016

Good app. Returning customers increased

Apparelfest
United States
About 1 month using the app
Edited January 6, 2020

Smile.io is killing our customer relationship. They keep sending emails rapid fire style to our customers. Support is supposedly working on this but as of now this continues to cannibalize and crush our customer relationship. Support on our end is receiving an influx of complaints. We will be switching, but please, stop ruining our customer experience!

Tamethebeast
United States
Over 3 years using the app
Edited October 9, 2021

I am on the Free plan as indicated on my dashboard, but Smile has been billing my card for USD39 a month for the last 6 months! Something I never agreed to. This is completely ridiculous and amounts to fraud. So even if you are on their Free plan, check your statements because you may still be charged! I am now chasing to get my money back. I DO NOT RECOMMEND THIS APP.

Aj Craft Supplies
Australia
Over 3 years using the app
November 20, 2016

Really easy to set up - looking forward to seeing how it helps increase sales

Basketballmegastore
United Kingdom
Over 2 years using the app