Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

October 24, 2023

I set the entire thing up in 3 hours, and I really do think it's going to add value to my website. The small test group I used was excited by it and I had fun setting it up.

The Mould Story
India
About 1 month using the app
Smile.io replied October 25, 2023

Thank you for your kind words. We are delighted you found Smile easy to set up and your customers are excited about your program

Cheers

The Smile Team

August 6, 2016

Simple, effective and rewarding... I like it and recommend it!

Cool Funky Retro
Canada
About 1 month using the app
July 17, 2023

Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.

rawpetfooddeliverymarket
United States
Over 2 years using the app
Smile.io replied July 18, 2023

Thanks so much for taking the time to leave a review. I'm so glad that you found my video helpful :) I've reached out to you personally to see how we can improve your experience next time!

-Nicole

Edited October 20, 2023

**Update**
The app itself has always functioned excellent and has been a great boost to our business.

A few weeks ago the pricing tiers had changed fairly significantly and though I was initially frustrated the team at smile worked very hard to find a solution that would work for our business needs and keep our rewards program uninterrupted for our customers..

Niagara Fresh Market
Canada
Over 2 years using the app
Smile.io replied October 4, 2023

Thank you for your feedback it is really helpful to enable us to improve. I've reached out via email to see if we can help resolve this situation for you.

Best regards

David

November 22, 2016

the program isnt working for me and i dont know why

Swoll Life
United States
Over 3 years using the app
September 9, 2021

So far, Smile has been incredible for our company. It's very user- and brand-friendly. I only wish I could snag our customer's birthdays from Smile to integrate into Klaviyo for our email flows!

Wynk Nu
United States
Over 2 years using the app
Smile.io replied September 9, 2021

Good morning! Thanks for sharing your kind and honest feedback 😊 - brand customisation is one of my favourite features too!

If you have a developer, you should be able to retrieve the birthday from our API, and then populate it into Klaviyo using their API. If you haven't already, feel free to reach out and we can discuss options 😊

Edited December 19, 2020

this is incredibly helpful! hope I can grow my sales on my store! i'm waiting for the referral feature as well, im so excited.

HAVANIST
Indonesia
About 1 month using the app
Smile.io replied December 19, 2020

Thank you so much for the review! We really appreciate it. 💖Please don't hesitate to reach out if you need help in setting up your referral's program! Look forward to chatting with you!

October 7, 2016

Out of 3 reward programs, Sweet Tooth was the easiest to set up and use.

Maitaiwholesale
United States
Over 2 years using the app
June 30, 2022

Love this app! It's very user-friendly and they have amazing customer service! Very helpful!Thank you!

pacifictouchnyc
United States
About 1 month using the app
Smile.io replied June 30, 2022

Thank you so much for the kind words! It was a pleasure helping you today :) We are happy to hear that you love the app :) <3 -Jade

Edited June 28, 2019

So far the platform has been excellent. We run a charcuterie business online and this a way to reward existing and past clients with points towards future purchases. I wish you could tag different people or send them an email to create an account within Smile but other than that, it's been great. I would recommend this app to anyone looking to grow their business.

Angel's Salumi & Truffles
United States
About 1 month using the app
Smile.io replied July 2, 2019

Thank you for the five-star review and for the recommendation - we really appreciate it! 😊