Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

Edited January 24, 2017

Final Update: I have given them one star, because even though they didnt know I was leaving they responded quicker. It seems though there were so many people I had to deal with to get a good answer. It was much better when the owner was assisting and even called me after my review. After I was customer he never responded to me every again; AND that alone is worth taking away oooooo about all the stars. So if you are looking for just an online option there are other better loyalty programs out there; this was is a bit pricey as mentioned by other reviewers.

Another Update: So I have been emailing them for the past week with 0 responses from Eli or Steve. 0. How do you expect to run a company successfully if you dont even fulfill your end of the bargain. You said by the end of August will be the feature of having multiple coupons (for different collections) so the customers dont get confused. Guess what....NOPE. Now im hearing later in Sept. I have customers pissed because my old loyalty system I offered them coupons for a certain collection at a lower rate. I cant do this now because the names are the same. Extremely agitated at this company. 1 star!

Update: Ok so here I AM AGAIN, AGAIN with the same problem. I speak to an Eli and i keep being told that things are being worked on. How do you expect someone to go to enterprise if you dont do anything for the people even on the middle plan? I HAVE been asking TO CHANGE THE NAME of the coupons that have the same type style $10 off for X amount of points says the same thing for certain collections with $10 off. Its misleading to customers. I AM VERY upset with this application. Something so simple ive been asking for, and they arrent doing anything about it. NOTHING. The only reason why I am giving them a second star and third star is because they app is good if you want very very very very basic coupons. Let me know that Steve spoke to me on the phone and cleared it up this is officially being worked on.

Update: So here we are again, first off let me say they didnt fix the coupon issue; and its been several days. I ported over from SLOYALTY so when they issued points they did online and in store but people could only use it online. So there were people getting coupons they already used in store, this isnt ST fault its mine for not checking. However, I will say this. THEY need to make a back end where it lists the people not with just 10 entries and have to go thru pages. Should be sortable and more options to see on the screen. Also why is the coupon NAME still not fixed? This could be so easily fixed.

Another issue is I wanted to remove AppCard and go full blown with ST but I cant because even though it says custom reward system you cannot do multiple locations, so I cant remove my point system for in store. Shame too cause they would be getting 400 a month from me. Also another issue I have is with the COUPON names, didnt I mention this already? Such a huge big deal. Also the next issue we have is that if THEY ISSUE the coupon they should be able to set an X amount of time before issuing another. People can take advantage of the system by doing this over and over. I mean you earned it, you earned it right? You shouldnt be able to do 10 orders back to back with coupons. Set a time limit, x amount of coupons before X amount of day. Once the coupon name gets fixed ill fix thsi rating

Update: Ok so only one issue; they added smart collections but when you create a coupon that has same name then it shows as the other coupons. This is the only gripe I have with the coupon names. Be cool if they added DAILY options of sharing but the REVIEWS part is really really cool.

Ok so this is going to be a pretty through review. First off I am coming from SLoyalty for a multitude of reasons. The biggest reason is sloyalty although cheap is NOT an option if you have a POS. People will double dip and SLoyalty instead of fixing it chose to tell me ohwell or goodbye in so many words.

So here we go, Sweet Tooth has a good amount of configurations. A lot of sharing features, needs to add Pinterest and tumblr, and the sharing of the tweet shouldnt be a one time thing. Should be every 3 days or something. I get the follow being a one time thing just not the sharing part.

A huge one star take away is the option of CSS on the actual pop up AND the fact it doesnt show the points people have in the tab. The tab is very configurable if you have some CSS knowledge. Love that. I do NOT like that you cant change any verbage or the color of some of the CSS on the backend via stylesheets. I can ONLY use the fonts they choose for the pop up. Not a bad deal but it could be improved. Also another improvement is I should be able to select smart collections. Silly NOT to have this.

Customer support is FAST. Very. I am only going to use it for online but for both options its great.

6 months using the app
November 3, 2022

The app is pretty great, customers seem more enticed to buy. However the plan pricing is INSANE, well for a small business. What they offer for each plan is not worth the cost. $50 to $500 A MONTH? for just a "vip program". Might be switching to a new app that is worth the cost.

Mermaid Haus Jewelry
United States
6 months using the app
Smile.io replied November 3, 2022

Hi there, Nicole from Smile here,

Thank you for taking the time to leave us feedback. We are always looking for ways to improve and be supportive of small businesses. I hear that you are finding Smile to be too expensive, and I want to explain a bit of our pricing structure to provide some clarity.

We offer a Free plan that includes our Points and Referral programs. Small businesses are able to stay on this plan indefinitely as long as they have 200 orders a month. We made this plan with small businesses in mind, so that they can start growing with loyalty at no cost.

Our paid plans are priced based on features. This means that instead of punishing businesses for growth by basing our pricing on customer or order counts, we offer more advanced features on higher up plans. That being said, I can see how if you are looking for a specific feature, like VIP, that is only available on our Pro Plan, the pricing can look a little daunting. However, it is totally possible to run a successful loyalty program without VIP. And, we typically recommend merchants remain on lower plans, until they see enough returns from their program to justify an upgrade.

I've reached out to you via email so that we can make sure that you are successful on your current plan and help you grow your business! I've also offered a free trial of any of our paid plans.

Please let us know if you have any other questions or feedback. We are here to help!

April 23, 2022

Great app! and amazing customer service. The app is working great on POS as well and it all works smoothly. I hope someday you will add full Hebrew support and RTL

6 days using the app
Smile.io replied April 23, 2022

Thanks for taking the time to leave a review, and for sharing your feedback! We will definitely will keep you updated if we add these features in the future. It was a pleasure speaking with you today 😁 -Nicole

July 4, 2022

The app is super easy to use and gives clear guidance in the beginning to support the set-up. Furthermore, I had a great chat with David from customer support & received help with all my questions at a short response time.

Design Letters DKK
6 days using the app
Smile.io replied July 4, 2022

Thank you for taking the time to leave us a review! Glad we were able to help, David is the man! 😎

Joshua - Smile Team 🧙‍♂️

March 31, 2022

The support is trully fast and warm, I hadn't even asked my question and Jade was already chatting with me asking for my request.

6 days using the app
Smile.io replied April 1, 2022

Thank you so much for taking the time to share your experience! We're so happy to hear that it was a good one ✨

September 22, 2016

Best App!! love the fact that I can reward my customers

My Sahara
United States
6 days using the app
July 25, 2022

We have just launched this app in one of our stores and Smile.io have been a great help during the setup.

United Kingdom
6 days using the app
Smile.io replied July 25, 2022

Thanks for leaving us a review my friend! It was a pleasure chatting today, good luck with your launch! 🚀

Joshua - Smile Team 🧙‍♂️

October 9, 2019

Doug, was amazing. I got some great support and was very patient with me while we tried to solve everything out. I would definitely recommend using Smile

Theodent Toothpaste
United States
6 days using the app
Smile.io replied October 9, 2019

Thank you for the five star rating! We're happy our Support team was able to help get everything sorted. We really appreciate the recommendation. 🙂

January 25, 2017

Awesome I love it! great system that i hope will get me sales. Thank you

Mjm Inc
United States
6 days using the app
May 9, 2017

Great app with an awesome customer service team behind it that will answer any of your questions. Our customers are loving the program so far and we just started 2 days ago! Definitely will help to build a returning customer base and allow loyal customers to gain benefits for being awesome. Check out our website; www.bottleneckgallery.com thanks =)

Bottleneck Gallery
United States
6 days using the app