Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

May 9, 2017

Great app with an awesome customer service team behind it that will answer any of your questions. Our customers are loving the program so far and we just started 2 days ago! Definitely will help to build a returning customer base and allow loyal customers to gain benefits for being awesome. Check out our website; www.bottleneckgallery.com thanks =)

Bottleneck Gallery
United States
6 days using the app
July 12, 2021

Great app with great support. Only feature lacking is more languages and integration with the new Shopify languages API.

United Kingdom
4 months using the app
Smile.io replied July 14, 2021

Thank you so much for your review and feedback 💖

February 3, 2017

great for helping my customers get their rewards and making them come back

United States
6 days using the app
November 9, 2022

muy interesante una aplicación que funciona bien y hace lo que dice esta muy completa y es estupenda

6 days using the app
Smile.io replied November 9, 2022

Thank you so much for leaving a review! It means the world to us :)

November 22, 2016

As a small business, I am excited about offering our loyal customers something that is meaningful to them and low maintenance for us. I struggled with setting the system up but their customer service is as excellent as Shopify's. This is sweet! Lo-Lo by Bar-Maids. www.bar-maids.com

Bar Maids
United States
6 days using the app
February 10, 2017

So far so good, the setup wasn't too bad. But I need more time to look into it, and have a better experience with it.

6 days using the app
April 17, 2017

NOT recommended.
Creates fake customers for the free trail plan to make you almost reach your limit.
When you go to delete them you have to do it one by one, no option to select all

United Kingdom
6 months using the app
February 15, 2022

So far, this app is doing precisely what I want and expect, and more than that I am immensely grateful for how the support team helped us work though one issue that surfaced. FANTASTIC product and team!!

Phase Shift Games
United States
6 days using the app
Smile.io replied February 16, 2022

Thanks for sharing your kind & generous feedback! 😊

June 7, 2022

Really liking the app so far - we had a little trouble setting up at first but we received help really swiftly to get it set up :) thank you so much!

United States
6 days using the app
Smile.io replied June 7, 2022

Thank you so much for taking the time to leave this review 🙌 🙌 🙌 I really appreciate it & I'm so happy that we were able to get you started with Smile today! 😁✨

💖 Lisa

July 4, 2019

the basic plan is super great for small start ups, they offer a basic plan for rewards and referrals. I'll definitely consider upgrading when the time comes because its great platform with a great, easy to use layout. The widget is in the corner of the website and the Smile branding is super small and not in your face like other free plans :)

Stripped Beauty
United States
6 days using the app
Smile.io replied July 4, 2019

Thank you for the five-star review! We really appreciate it as well as the awesome feedback. 😊