Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity, ease of setup, and customizable loyalty program features. It integrates well with third-party apps and is effective in increasing customer retention. The customer support team is praised for their quick and helpful responses. Merchants value the app's ability to reward customers for social media engagement and offer incentives. It's suitable for both online and in-store shopping and can manage rewards across multiple websites. The free version is robust, providing many features to build customer loyalty.

Edited January 21, 2017

This is very tough to review because I give the free version 5 stars. What an amazing program! Very well done and so cool but the jump to the next level after free is insane. From FREE to $60/month .... $200/month ... $400/month!!!???

I was expecting you can have the free version and after that you could perhaps just pay $60 to unlock the next level, but $60 a month!? I think the company would actual generate more profit selling 1 time upgrades over monthly plans. I just couldn't imagine spending $400 a month on this. A retailer must now sell an additional $1,000 in revenue per month just to break even on this plan and then more to turn a profit. I can't even use my own logo with the free version and I couldn't imagine spending $60/month. Great idea but for at least $720 a year just so I can have my own logo displayed I don't see the value in that.

United States
Over 5 years using the app
March 4, 2021

We haven't launched yet, but the set up has been easy and I was able to ask a few questions through the chat function and were given the answers clearly!

Project Free 2 Fly
United States
3 months using the app
Smile.io replied March 5, 2021

Thank you so much for taking the time to write this review 🤩 Glad we could be of such help!

Edited November 7, 2019

Still getting used to this app and learning the features. Great automation system which many customers have already stated the benefits they see.

Over 1 year using the app
Smile.io replied November 7, 2019

Thanks so much for taking the time to leave a review 💖 Please don't hesitate to reach out to our support team if they can help with any of the features!

September 23, 2015

Great rewards app, needs a few more features in the free subscription.

Over 7 years using the app
Edited July 1, 2019

Our fans love getting rewards from The Plume Room. Discounts on vape products and referral bonuses create excitement. Smile works very well, and offers a customizable reward program.

United States
Over 7 years using the app
September 7, 2016

I love this App. I wish they had a IOS app though

Bare Body Care
Over 5 years using the app
April 16, 2016

So far so good! I am a bit worried that customers will be able to manipulate the points they earn.. but we shall see!

Forget Me Not Boutique Ak
United States
Almost 6 years using the app
August 5, 2016

Super stoked to be using this app! Easy to use - can't wait to see the results!


Wildflower Long Island
United States
Over 5 years using the app
June 16, 2022

I used this app to reward our brand community and keep a loyal customer base - our brand really does well for loyal customers so this app really helps to do that. Free plan is more than enough for a small company

United Kingdom
19 minutes using the app
Smile.io replied June 16, 2022

Thank you for taking the time to leave a review! We are so happy Smile was able to help :)

October 1, 2017

New to using, but seems great so far!

Grace Co 2016
United States
Over 3 years using the app