Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

July 9, 2016

I just downloaded and using the app. This looks pretty and amazed with the options.
Will come back and review after using it.

Great work and thanks from BYESurprises team !!

Bye Surprises
4 months using the app
June 25, 2021

Customer service is nothing short of amazing. I had trouble getting the rewards icon to work properly from mobile view on my website. They worked with me for a few days to correct the issues and were very thorough in their explanations and fixed it for me. Amazing customer service and I am so happy with the app thus far!

Tough Little Piggies
United States
6 days using the app
Smile.io replied June 25, 2021

Thank you so much for your review! We're so happy to hear that you got the help you needed from us 💖

October 5, 2016

Just starting out but looks like a great app.

Red Alpha Custom Prints
United States
4 months using the app
March 8, 2017

Ok program but very expensive if you have a lot of members. We ended up leaving because it was no longer cost-effective. Also our customers found it difficult to access and didn't like that they had to get a coupon code in order to redeem their points.

Vinegar And Honey Co Fine Fabrics And Notions
United States
5 months using the app
November 29, 2017

This program is truly amazing. I did not expect so many functions, nor such a beautifully designed user flow for Loyalty points, Referrals and a system of rewards for them!

Good job! Highly recommend

6 days using the app
May 28, 2017

Easy to use and integrates very nicely with Shopify :)

Socks Look
New Zealand
6 days using the app
September 13, 2017

No way to differentiate earning points per product (or collections)

United States
5 months using the app
April 5, 2017

it wont let customers make a account, it force closes

Shop Luna Btq
United States
6 months using the app
November 23, 2018

We used Smile.io to set up our loyalty and rewards program. The app has a great logic and nice features, especially the Stamped.io implementation. Nice automation and personalization. What I really miss and a huge loss is the expressions that are hard coded and can't be translated - hopefully gonna be solved soon.
Also, quick and cool support, I was in contact with Maggie and Roel. High five for those guys.

4 months using the app
March 20, 2020

entering customers at checkout be automatic opt in for rewards so they don’t have to go Their email to complete

Little Prairie Girl
United States
5 months using the app
Smile.io replied March 20, 2020

Thanks for your review! We'll send you over an email to help with this 🙂