Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,617)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including support for in-person events. They praise its user-friendly interface and the responsive, professional support team that ensures reliable performance and seamless Shopify integration. Often described as a "game changer," it effectively enhances customer engagement and satisfaction.

January 14, 2017

Great app! It's easy to set up and follow the step by step instructions. I just wish they have a little bit less expensive tier level. I want more than basic but I'm starting out a new business and it's too expensive to jump on to next level without seeing how customers like and participate this reward program.

Monmotreats
United States
Over 2 years using the app
October 30, 2023

Useless unless you pay, you cant even edit your programs without paying. cancelled

BountyBox
South Africa
Over 3 years using the app
Smile.io replied November 1, 2023

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience.

November 16, 2023

i really like the app and the customer service is perfect.

Orleans Vape
Canada
About 1 month using the app
Smile.io replied November 18, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖



Smile Team ✨

December 5, 2022

I've been really enjoying this app so far. I needed support for the first time today and Jade was super friendly and helpful. I got my issue resolved quickly. I love how excited my customers are too about the program!

Comfy-Cozy
United States
About 1 month using the app
Smile.io replied December 5, 2022

Thank you so much for taking the time to leave a review! It was a pleasure assisting you today :) <3 Jade

February 6, 2024

Muy buena la atención

Fiido ® Cereal Infantil libre de alérgenos
Colombia
About 1 month using the app
Smile.io replied February 7, 2024

¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖

No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas!

- Smile Team ✨

February 3, 2023

Great platform, easy to build out and use. Missing a couple key features but overall a solid platform.

Simply Seattle
United States
Over 2 years using the app
Smile.io replied February 3, 2023

Thank you so much for taking the time to leave a review! It was a pleasure assisting you today 😇 - Jade <3

February 9, 2023

Love the app! It's great :) my only note would be two things, automatic point integration of previous purchases by customers when integrating with your store, and second, I would have an email capability to email those customers what their points balance is. This is especially helpful for a store that didn't launch with a loyalty program but is creating one later and has a great customer base who would appreciate an email like this.

STEPHEN MICHAEL OLIVER
United States
About 1 month using the app
Smile.io replied February 10, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

August 16, 2017

Works very well! Can be seen on our store at https://jukustore.com

Thejukustore
United States
About 1 month using the app
Edited December 6, 2021

I had a great experience with the questions I had today. The chat with your representative was very helpful. He helped me to set up the points system!

Heart N' Soul Boutique
United States
About 1 month using the app
Smile.io replied December 8, 2021

Thank you so much for this review! It makes us so happy to hear that you had a nice experience :)

March 28, 2022

We have used this review since setting up our online store 3 years ago. At this point we will be looking at changing our loyalty point program. Anything less than Pro is not worth the money, and the subscription fees are out of control. We are frustrated with the lack of features in any payment plan other than Pro. We would happily pay a reasonable subscription fee for the app, but the Pro is an insane amount of money to pay for a mid-sized business, and the features in Starter or Growth are not worth it. I would recommend against other small/medium sized businesses using this app. I am glad the developers have found success with enterprise level businesses but they do not care or cater to anyone else.

Beehive Wool Shop
Canada
About 3 years using the app
Smile.io replied March 28, 2022

Thank you for sharing your open & honest feedback. It hurts, because we champion ourselves on supporting small & medium business 😔 . It's definitely not our intention to price anybody out of using Smile.

There's normally a way we can work together to figure out a viable way forwards. I've gone ahead and reached out directly to see how we can make Smile work for you.

Our team is online and looks forward to reconnecting.