
Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,617)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including support for in-person events. They praise its user-friendly interface and the responsive, professional support team that ensures reliable performance and seamless Shopify integration. Often described as a "game changer," it effectively enhances customer engagement and satisfaction.
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Great app! It's easy to set up and follow the step by step instructions. I just wish they have a little bit less expensive tier level. I want more than basic but I'm starting out a new business and it's too expensive to jump on to next level without seeing how customers like and participate this reward program.
Useless unless you pay, you cant even edit your programs without paying. cancelled
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience.
i really like the app and the customer service is perfect.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Smile Team ✨
I've been really enjoying this app so far. I needed support for the first time today and Jade was super friendly and helpful. I got my issue resolved quickly. I love how excited my customers are too about the program!
Thank you so much for taking the time to leave a review! It was a pleasure assisting you today :) <3 Jade
Muy buena la atención
¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖
No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas!
- Smile Team ✨
Great platform, easy to build out and use. Missing a couple key features but overall a solid platform.
Thank you so much for taking the time to leave a review! It was a pleasure assisting you today 😇 - Jade <3
Love the app! It's great :) my only note would be two things, automatic point integration of previous purchases by customers when integrating with your store, and second, I would have an email capability to email those customers what their points balance is. This is especially helpful for a store that didn't launch with a loyalty program but is creating one later and has a great customer base who would appreciate an email like this.
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊
Smile Team ✨
Works very well! Can be seen on our store at https://jukustore.com
I had a great experience with the questions I had today. The chat with your representative was very helpful. He helped me to set up the points system!
Thank you so much for this review! It makes us so happy to hear that you had a nice experience :)
We have used this review since setting up our online store 3 years ago. At this point we will be looking at changing our loyalty point program. Anything less than Pro is not worth the money, and the subscription fees are out of control. We are frustrated with the lack of features in any payment plan other than Pro. We would happily pay a reasonable subscription fee for the app, but the Pro is an insane amount of money to pay for a mid-sized business, and the features in Starter or Growth are not worth it. I would recommend against other small/medium sized businesses using this app. I am glad the developers have found success with enterprise level businesses but they do not care or cater to anyone else.
Thank you for sharing your open & honest feedback. It hurts, because we champion ourselves on supporting small & medium business 😔 . It's definitely not our intention to price anybody out of using Smile.
There's normally a way we can work together to figure out a viable way forwards. I've gone ahead and reached out directly to see how we can make Smile work for you.
Our team is online and looks forward to reconnecting.