Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

Edited April 17, 2020

Started using this when it first came out. It worked very well. But then without warning, the "free" features all became payable without prior warning.And it's not clear on the site what is under the free ways to reward. If something this drastic needs to happen for commercial reasons, there should be a way to "grandfather" existing clients or a proper communication protocol.

Updated: The team managed to resolve this glitch and reinstate what we originally signed up for. Great follow up!

Freia247
Singapore
11 months using the app
Smile.io replied April 15, 2020

Hi there! Thank you for your review! We do 'grandfather' our existing clients' plans when changes are made - we'll send over an email to help out! 😊

June 30, 2016

love it and it is a great app for my e-commerce

Glaiza Products
United States
16 days using the app
September 24, 2017

intresting concept so far easy set up and use

Oh Mima
United States
16 days using the app
May 12, 2016

Very easy to install. I'm excited to see the results at my site www.Token13.com

Token13
United States
11 months using the app
September 29, 2016

Pretty great app, recommended for ALL sites, doesn't matter what you sell, put it in!

Ilovegamepads
Canada
16 days using the app
June 15, 2017

very good.
Points reward is a very complete system

Tolytolly1
Hong Kong SAR
16 days using the app
August 30, 2016

Simple and easy to use. Perfect for non technical ecomm site owners.

Kira Kira Store
Canada
16 days using the app
April 23, 2016

Just starting but looks good so far and super easy to install

Aroma Addiction
New Zealand
16 days using the app
September 19, 2016

I Love their easy setup, and multitude of features! This is a great rewards platform!

The Great E Vape
United Kingdom
16 days using the app
December 18, 2017

I have just launched with this program on our Shopify store and so far I am impressed both with what it can do and the support we have been given. Thanks especially to Fiona for her help in getting started. Looking forward to some great results!

Shineon Co Nz
New Zealand
16 days using the app