Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity, ease of setup, and customizable loyalty program features. It integrates well with third-party apps and is effective in increasing customer retention. The customer support team is praised for their quick and helpful responses. Merchants value the app's ability to reward customers for social media engagement and offer incentives. It's suitable for both online and in-store shopping and can manage rewards across multiple websites. The free version is robust, providing many features to build customer loyalty.

April 5, 2019

Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.

Whale Valley
Over 3 years using the app
Smile.io replied April 8, 2019

Thank you for your feedback! We're always trying to improve our product to make it the best it can be for merchants like you. :) We're glad you had a positive experience chatting with our support team too!

May 22, 2020

I've loved using Smile so far. It's easy to install and use. I love the amazing support they offer like tips on their blog. I've also received speedy help from the Team since I installed. Maggie was a gem to work with.

With Love, Keju
About 1 year using the app
Smile.io replied June 2, 2020

We're so glad to hear that Maggie was able to help out! Thank you so much for your review! :) Please let us know if there's anything else that we can help with!

August 2, 2016

Great Program. It has been a little difficult for me/my customers and have had some complaints, but overall it is a great program. I do wish there was a phone number to speak with someone directly, rather than having to go back and forth on email.

Mommas Best Homemade
United States
Over 7 years using the app
October 12, 2020

Set up was easy. The app is very user friendly. Now, all we need is to get some customers to join our loyalty program. Fingers crossed.

K-OBA Eyewear
United States
7 months using the app
Smile.io replied October 19, 2020

Thank you so much for your lovely review 💖. We can't wait to watch as you grow!

January 4, 2019

Super easy to set up and syncs really well! Do wish we could add more of our own REWARD points in the free version. Happy so far!

Nina's Flying Needle
United States
Over 2 years using the app
Edited February 12, 2017

So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....

United States
Almost 6 years using the app
March 22, 2017

So far, so good... easy set-up and started working effectively the first day.

United States
Almost 6 years using the app
April 20, 2017

I wish there were a little more functionality with free accounts or a mid range priced account. I am a small one person business that distributes for another company so the pricing jump is a little intense for me. It would cost more than my shopify account to upgrade monthly. At the end of the day, the service has been easy to use! I am a new user and am happy so far! I did notice that I got rewarded for points without clicking the "share" link and also I wish there were a few other custom point entries bu all in all its good!

Athenas By Talia
United States
Over 5 years using the app
January 5, 2021

Really like this app! Only thing for me: I'm from Europe, so sadly my language isn't available. I installed the English version and I think my customers will understand.

4 months using the app
Smile.io replied January 6, 2021

Thank you so much for the review! So sorry to hear your language isn't available yet -- Smile is currently available in 5 languages and we plan to keep expanding our translations 🌍 I've just sent you an email to follow-up 😊

Edited April 17, 2020

Started using this when it first came out. It worked very well. But then without warning, the "free" features all became payable without prior warning.And it's not clear on the site what is under the free ways to reward. If something this drastic needs to happen for commercial reasons, there should be a way to "grandfather" existing clients or a proper communication protocol.

Updated: The team managed to resolve this glitch and reinstate what we originally signed up for. Great follow up!

11 months using the app
Smile.io replied April 15, 2020

Hi there! Thank you for your review! We do 'grandfather' our existing clients' plans when changes are made - we'll send over an email to help out! 😊