Reviews (6,086)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.
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Stellar Customer Service - could not have asked for more. Hannah went above and beyond when helping us with issues regarding our account. And the rest of the team - David, Maggie etc. were just super helpful in getting us the data we needed in a timely manner. You guys rock!
Thank you so much for leaving such a lovely review we were delighted you could speak to so many of us and even more delighted we could help you. It was our pleasure to assist 🤓
Cheers
The Smile Team
I received a very quick and friendly reply. Got the answer to my question and the conversation was smooth and simple!
Thanks so much for taking the time to write this review! We really appreciate it 🤩
Smile Team ✨
Smile has been a great app for our loyalty program. It's full of features, but not confusing to use like other apps available. Really appreciate how Smile have prioritised the UX for both the end users and also us as a merchant. The new 'Points at Checkout' feature is great!
Their customer support is also very responsive and helpful!
Thank you for taking the time to leave such a kind review ❤️ We are so happy to hear that you are enjoying Smile and all the features! Please feel free to reach out if you need anymore assistance - The Smile Team
Brandon was very helpful and quickly identified what I needed to do.
Thank you so much for your review. We agree that Brandon is awesome! 🤩 Please reach out if we can help with anything else 🙏
Cheers
The Smile team 🤗
What an amazing app! Keeps all my customers coming back and I have to mention Lisa from customer support is AMAAAAZINGGG, if every app had someone like that, e-commerce would be a bette place
Thanks for leaving a review! We think Lisa is pretty excellent too 🤩
Don't hesitate to reach back out if you have any questions. We're always here when you need us! 💛
Our customers love their Smile rewards and we love Smile because it generates return purchases. Customer service is also 10/10!
We're so glad to hear that your customers are enjoying the rewards that your Smile program provides. This is what it's all about!
Also thanks so much for the 10/10 rating! Our team is so ecstatic to see this from a happy merchant 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
This app is 5 stars. I received help and support instantly with all my queries being answered concisely and promptly. I feel that if I ever need help, support is always just a click away. Smile has a great support team. And as for the app, is has everything I need to help grow my business. The app interface is easy to use and well designed, and the features it offers are vast and effective in helping to grow your business. Great app. 100% recommend
Thanks so much for taking the time to leave a review-- and for your kind words! We are so happy to hear Smile is helping grow your business.
Really easy to use, and support is always really helpful. Just had a BFCM Prep call with Mackenzie Crary, and she was absolutely amazing - some fantastic ideas, well done!
Thanks so much for taking the time to leave this review! We agree that Mackenzie is exceptional 🤩🤩🤩
Don't hesitate to reach out if you have any questions. We're always here if you need us!
Smile Team ✨
This app helps us make a closer connection with our customers. After new updates, the Growth plan is the most valuable to choose. Their customer services have quick responses and professional skills, especially Lisa.
We love hearing that you feel more connected to your customers with Smile :) Thank you so much for your review and kind words. We also think Lisa is great! Let us know if you have anything else we can help you with.
Thank you for following up to be sure I have what I need.
It's our pleasure! Thank YOU for taking the time to leave us a review - it means so very much 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨