Smile: Loyalty & Rewards , 6,047 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.
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I have used Smile for several years and have been very satisfied. I recently had a billing concern and contacted customer service. I was extremely satisfied with the resolution to my concern, including the professional customer service received.
Thank you for your feedback. We do appreciate it and take it onboard. I've emailed to see if there is anything we can do to fix this situation and offer some alternative ideas.
We look forward to speaking with you.
David
Merchant Success team lead
Programme works very nicely, easy to use and administer. Support has been quite good which helps when you have a quick question.
Thanks for the review! It's so wonderful to hear that you've found Smile easy to use and our support to be helpful 🙂
We'll be here if you need anything else!
✨ The Smile Support Team ✨
Such a great app and easy to use! Lisa helped us out with our loyalty structure questions and she was amazing! Great customer service and app options.
Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
love the wholesome functions and the instant support! Brandon on Smile support team done a great job on finding solutions and helping with the problems, 5 star worth APP and team!
Thank you for your review. It is really appreciated. Please reach out if there is anything else we can help with.
Cheers
David
5 stars
Thank you so much for taking the time to leave this review! We appreciate it so much 🤩
- Smile Team💛
Great value for the entry level system that we use here at Owens Organic Coffee. The system has enabled us to better serve our most loyal customers and to encourage new customers to return (we have a very high returning customer rate). Easy to set up, easy to use, integrates seamlessly with Shopify and Recharge (subscriptions) and the chat support has been top notch (very quick responses too).
Thank you so much for taking the time to leave this lovely review!! 🤩 We're so stoked to hear that you're loving Smile and that it's helping you build loyalty with your customers 💪 Please don't hesitate to let us know if there is anything else we can assist with 😊
✨ The Smile Team
Great support, thanks for your quick help Lisa
Thanks for taking the time to leave a review! We also think Lisa is super awesome 🤩
Don't hesitate to reach back out if there is anything else we can do for you!
Very satisfied with this addition to my shop. Very friendly and super fast communication. Think along with you and are solution-oriented. Now I hope that the full app will be available in Dutch soon, so that more Dutch people will come!
We are so glad you are enjoying Smile! Thanks for leaving a review, and for your kind words.
Let us know if there is anything else we can do for you :)
This app has been working well for us. Today we discovered an unintended consequence of dealers that already purchase from us online with a discount code being able to accumulate and redeem points. I reached out for guidance on this and was met with an almost instantaneous solution. Great support!
Thank you so much for sharing! We appreciate you taking the time to leave a review and wish you much success! ✨
- the Smile Team 💛
So far every time we contact customer service for questions, the agents have been super helpful. Jade was the most recent agent who helped, she was able to look into a customers account and help us give them their points back. The help is always prompt, and easy to understand.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team