Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,658)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

September 26, 2024

fantastic service by the team. thank you, Lynn and Ezra!

Greenwood Fish Market
Singapore
About 1 month using the app
Smile.io replied September 27, 2024

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩

Lynn - Smile Team ✨

Edited December 5, 2024

So far so good! The Customer Service has been so helpful with questions as I get set up. My customers are excited and earning and leaving reviews already!

Edited 12/5: Customer Service continues to impress! Shelby went above and beyond for a small issue I was having and fixed it for me in just a few minutes!

Ruby Joy Boutique
United States
6 months using the app
Smile.io replied June 27, 2024

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

August 19, 2024

Great app with great customer support, especially Cole!

Collagen For Her
United States
About 3 years using the app
Smile.io replied August 31, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

September 2, 2024

Lynn has a superb work today. Thanks so much to her and Smile's team.

HEGIRA
Malaysia
Almost 4 years using the app
Smile.io replied September 4, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

April 25, 2024

Great company with great service. Support is quick to respond and always helpful. I love a loyalty company that respects its loyal customers. I've been with Smile for 6+ years and I'll be around for many more.

PatchPanel
Canada
Over 5 years using the app
Smile.io replied April 26, 2024

6 years, wow! Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team to be ...

August 8, 2024

I had an issue with the invoicing and Lynn provided me a fast and accurate solution. Great customer service!

Le Papier Fou
Spain
9 months using the app
Smile.io replied August 9, 2024

Thanks for your review! We are happy to hear Lynn was able to provide great service :)

October 3, 2024

Hannah answered my questions in a timely manner and followed up to ensure I received her email when I didn't reply promptly. Her diligence and attention to detail were much appreciated.

E & E Essentials
United States
3 days using the app
Smile.io replied October 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

June 6, 2024

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to ...

shopatlasgrey
United States
Over 1 year using the app
Smile.io replied June 7, 2024

Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, ...

August 6, 2024

I had an issue and they were quick to respond to my chat and fix it!

ULAH
United States
About 2 years using the app
Smile.io replied August 8, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

September 8, 2024

prompt response and exact info I was after

thank you

Poker Tragic
Australia
About 1 month using the app
Smile.io replied September 10, 2024

Thank you so much for taking the time to leave this review 💖
It was a pleasure assisting you!

Karen - Smile Team✨