Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,540)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

February 6, 2024

this has been great for our store, the team are always ready to help, they quickly solve any issues - highly recommended

The Brighton Beard Company
United Kingdom
About 4 years using the app
Smile.io replied February 7, 2024

Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶

- Smile Team ✨

April 11, 2024

Great service today when I was having an issue. It was resolved quickly.

Distinctively Hers
United States
About 3 years using the app
Smile.io replied April 13, 2024

Thank you so much for sharing, we are happy that we were able to help! 💖

November 19, 2024

Very helpful

Minnie Rose
United States
Over 3 years using the app
Smile.io replied November 20, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

November 19, 2024

Great customer experience and 1:1 chat service from Joana!

Wild Swans
United Kingdom
Over 3 years using the app
Smile.io replied November 21, 2024

So glad Joana was able to assist you and thank you for your lovely review!

November 22, 2023

Amazing service by Brandon !! Looking forward to figuring out a referral program for our store with this and consecutively will be working on our loyalty program. Will update this review as we learn more.

Care n Cure Online Pharmacy Qatar
Qatar
Over 1 year using the app
Smile.io replied November 23, 2023

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Brandon 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

April 5, 2024

Lisa was very helpful. We solved our issue and are happy to keep using the smile program

LOSHEN & CREM
Canada
Almost 4 years using the app
Smile.io replied April 8, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

February 29, 2024

Been using Smile for about 3 years now and I am still impressed every day. Great app and great service, thanks Smile team!

Mothercity Liquor
South Africa
Over 3 years using the app
Smile.io replied March 1, 2024

Thank you so much for taking the time to leave such a wonderful review! We are happy to hear that you are happy with Smile!

Yours in Loyalty,

✨ Jade &The Smile Support Team

January 31, 2024

Amazing service from Angie! I had an issue that was quite time sensitive and whilst she worked on trying to resolve it, she gave me an alternative temp solution which was really helpful! In the end the problem was fixed. Thank you Angie

Bundlee
United Kingdom
12 months using the app
Smile.io replied February 2, 2024

Thank you for your review! I'm so glad that I could help :)
Angie - Smile Team✨

Edited February 27, 2024

INSTANT ROI.
This app is a MUST have and since we've implemented it, nearly everyone in our country has followed suit.
Great service - fast response, NOT ai bots, REAL PEOPLE!
In doubt? Many users WILL use the referral/cashback.
For reference, about 10% of our users use referral, and 30-40% use the cashback.
An easy implementation with a clear benefit for biz owners.

BestPerfume.Store
Singapore
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave us such a lovely review! <3 We are happy that Smile has been able to make an impact on your store and that our support has been able to assist :)

Yours in Loyalty,

✨ The Smile Support Team ✨

July 5, 2024

Customer service is prompt answering all of my questions.

Geechee Mama Candles
United States
1 day using the app
Smile.io replied July 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨