Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

September 22, 2022

Ik heb deze app getest, echter deze app beschikt niet over de mogelijkheid om de Nederlandse taal te gebruiken in de communicatie naar klanten. Dus niet bruikbaar voor ons. Technisch / functioneel prima app overigens

Tango Shoes
Netherlands
12 months using the app
Smile.io replied September 22, 2022

Hey Marteen! Thanks for taking the time to leave us your honest feedback!

Joana from Smile here 👋 Regarding languages, we currently offer Smile in 5 languages (English, Spanish, French, German, and Portuguese) but full translations for Dutch are not currently offered.

However, I have sent you an email with a few examples of Dutch merchants using the semi-translated version of Smile!

Looking forward to hearing from you soon!

Met vriendelijk groet,
Joana 🙏

October 4, 2022

Jade is awesome at responding and getting me the info I need quickly! Super fast response time and always has the answer.

Luxe Auto Concepts
United States
12 days using the app
Smile.io replied October 5, 2022

Jade is the best! Thanks so much for taking the time to leave us a review! 😍

Cheers,
Joshua - Smile Team 🧙‍♂️

June 1, 2016

Loving this app so far!! Even the name meshes well with my business.:)

Carolina Cookies
United States
12 days using the app
May 12, 2017

I have been a customer for a short amount of time but I can say that the level of customer service I received is unparalleled. Plus, their product is fantastic!

If you want to see how it works for us: https://the-collectory.com/

Thecollectory
United States
12 days using the app
June 9, 2017

Best rewards program out there by a mile, the only downfall is the price for the basic package for people starting off is way off the scale at $59.00 per month.
I give it 5 stars for design and functionality, smile everyone this is top notch.

Phytomix
United Kingdom
12 days using the app
July 11, 2016

Would like some other way to display it on store other than a tab. Like a page would be better instead.

Hello Universe Clothing
United States
8 months using the app
April 1, 2017

Fantastic app for those in need of a Loyalty Program to reward your clients! Could have given 10* if i could!

Embrace Sg
Singapore
12 days using the app
September 9, 2016

Great interface, and extremely easy to use.

Coffin Nail Co
United States
8 months using the app
Edited February 4, 2021

I've only been using the app for a couple of weeks, but have been pleased with the functionality and ease of use so far and the customer support I've received (from Christian) has been fab - prompt and thorough!

Green Gate Bio Packaging
United Kingdom
12 days using the app
Smile.io replied February 7, 2021

Thank you for taking the time to write this review 🌟 Super happy to hear about the ease of use and excellent support you received -- we'll be sure to give Christian a (virtual) pat on the back for ya!

August 26, 2016

Very awesome app! Easy to setup. :D

Youthcal
United States
12 days using the app