Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

September 5, 2016

Found easy to use and set up, looking forward to providing my customers with there loyalty :)

Creative Shores
Australia
About 2 months using the app
April 3, 2018

very happy so far looks like a good app, Had a little trouble with it, in the beginning, my sites fault but daisy from customer service put it right within 24 hrs
happy https://mewe-jewelry.com/

Mewe Accessories
Australia
About 2 months using the app
May 5, 2017

Great product and super easy to use.

Cosgrove Original
Australia
About 2 months using the app
June 18, 2021

Setup everything and tried reading articles but not able to see any mail or notification on confirmation page or any thing tries creating account, becoming member but not able to get points on placing order. If I am not able to see it then how will out customer gonna notice day. then it will be a total waste

Envate
India
About 2 months using the app
Smile.io replied June 18, 2021

We're so sorry to hear that you didn't have a nice experience :( We've sent over an email to you to help out here. We'll do our best to get this sorted for you!

October 3, 2016

Just started using it today. Gets confusing trying to make sure all the right codes are getting exported/imported.

Sticker With Me
United States
About 2 months using the app
April 21, 2022

I did not know how to do something so I reached out to the support chat and Nicole was very helpful and insightful! Quick to respond and clearly helped me resolve my issue and learn better how to use this app. Thank you!

Gabriella Plants
United States
About 2 months using the app
Smile.io replied April 21, 2022

We appreciate you taking the time to leave a review! It was a pleasure chatting with you today, and I am so happy I could help 💛 -Nicole

April 7, 2022

I am new to the Smile reward program and had many questions. I was helped via chat support with Nicole and she was super knowledgeable on all that Smile has to offer. All of my questions were answered and now I feel like an expert!

Jenna's Just-In Boutique
United States
About 2 months using the app
Smile.io replied April 8, 2022

Thank you for the kind words about Nicole ✨We will be sure our team sees your feedback! 🙏

May 16, 2017

Sweet Tooth was easy to setup. I'm just waiting to see how this performs.

Krave Black
United States
About 2 months using the app
July 7, 2021

We currently use the free version of this application. Though it does not come with all the perks of the paid versions we have been very happy with the app so far. It meets our current needs, as we use it further we intend to upgrade as well for the additional features. Using the chat feature Smile.io has been able to help us with any questions we have while setting this feature up on our website. Would recommend this app for any business looking for a quality loyalty program. Smile.io does it right.

Body Armor Outlet
United States
About 2 months using the app
Smile.io replied July 7, 2021

Thank you so much for the 5-star review ✨Excellent to hear that you are happy with the customer service being provided through live chat!

February 6, 2024

outstanding customer support and big shout out to Maggie for her prompt responses and really go above and beyond to help me install extra features.

RoasterCup
Luxembourg
About 2 months using the app
Smile.io replied February 7, 2024

Thanks for taking the time to write this review and let us know how helpful Maggie was during your support experience with her! We appreciate the feedback and will be sure that she sees it 🫶

- Smile Team✨