Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

June 1, 2016

Loving this app so far!! Even the name meshes well with my business.:)

Carolina Cookies
United States
12 days using the app
May 12, 2017

I have been a customer for a short amount of time but I can say that the level of customer service I received is unparalleled. Plus, their product is fantastic!

If you want to see how it works for us: https://the-collectory.com/

Thecollectory
United States
12 days using the app
June 9, 2017

Best rewards program out there by a mile, the only downfall is the price for the basic package for people starting off is way off the scale at $59.00 per month.
I give it 5 stars for design and functionality, smile everyone this is top notch.

Phytomix
United Kingdom
12 days using the app
July 11, 2016

Would like some other way to display it on store other than a tab. Like a page would be better instead.

Hello Universe Clothing
United States
8 months using the app
April 1, 2017

Fantastic app for those in need of a Loyalty Program to reward your clients! Could have given 10* if i could!

Embrace Sg
Singapore
12 days using the app
September 9, 2016

Great interface, and extremely easy to use.

Coffin Nail Co
United States
8 months using the app
Edited February 4, 2021

I've only been using the app for a couple of weeks, but have been pleased with the functionality and ease of use so far and the customer support I've received (from Christian) has been fab - prompt and thorough!

Green Gate Bio Packaging
United Kingdom
12 days using the app
Smile.io replied February 7, 2021

Thank you for taking the time to write this review 🌟 Super happy to hear about the ease of use and excellent support you received -- we'll be sure to give Christian a (virtual) pat on the back for ya!

August 26, 2016

Very awesome app! Easy to setup. :D

Youthcal
United States
12 days using the app
June 4, 2020

They change the price plan frequently. Imagine a function from $0 to $199/month, I mean the "free product function". Since we have using this app for a long time and there are over 30k members join the plan, I admit that I'm suffering from making the decision about if we should stop using this app. I can pay for the function of course, just think the functions that smile offers does not match their plan price. I'm not sure if this is what they called the "loyalty project", just a little bit disappointed and will not recommend this app to my friends

Uwowo Cosplay
China
12 months using the app
Smile.io replied June 4, 2020

Hey there! Thank you for leaving us a review :) We appreciate your feedback on pricing - and will send you over an email to help out!

June 9, 2016

Really simple to use and my customer's will love it thanks!!

Missvaper
United Kingdom
12 days using the app