Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable loyalty program features. It's praised for boosting customer retention and referrals, and its smooth integration with apps like Klaviyo. The support team, including Joana and David, is highly regarded for their prompt and efficient service. The app is also noted for its compatibility with Shopify POS orders and its role in increasing conversions. However, some merchants suggest more affordable pricing and additional features like points on receipts. The app's ability to offer bonus points and free gifts is seen as a competitive advantage.

June 5, 2020

The service level of their support I got was great and I got my problems resolved. Though their price is steep for some features that a lot of other services have for cheaper they are my number one pick for a points for customers option.

Printed Ice
About 1 month using the app
Smile.io replied June 8, 2020

Thanks so much for your review and feedback! We really appreciate your support 😊

September 1, 2020

Bonne application, dommage de ne pas pouvoir la traduire completement en français, une partie du contenu est non modifiable...
Sinon elle est bien pensé et facile à installer et prendre en main

About 1 month using the app
Edited July 11, 2016

Sweet tooth has been working nicely so far! I had a little problem with the tab showing and sweet tooth fixed it immediately. Great app overall!

Agavespa Skincare
United States
About 1 year using the app
September 21, 2016

KoopBrand.com is definitely enjoying this app! Very easy to use for our customers!

United States
12 months using the app
Edited May 19, 2020

I used this app to get more customers and more sales. my customers were really happy with it. go download now. I enjoyed the part where I made more than $100 sales a day

Royal Glitter
United States
About 1 month using the app
Smile.io replied May 25, 2020

Thank you for your review! So glad to hear that our app is able to help with sales 😄

February 11, 2022

First time downloading the application and staff was prompt with responding to and answering all my questions.

Country Gal Thrift
United States
41 minutes using the app
Smile.io replied February 11, 2022

Thanks so much for taking the time to leave us this review ✨

July 15, 2017

So far the setup has been pretty easy. I did have to read some of the review information to make sure I was doing things in order. I can't seem to find out how to import my codes so I have not yet launched the program until I can get feedback with a live representative.

Mode Elle Boutique
United States
9 months using the app
November 9, 2018

Simple to set-up and get going with minimal effort. Program set-up is quite flexible and you can pick and play with different options depending on what you want in your program (Only Referral, Rewards or combination) even in the Free version.

An important improvement would be to able to send people a link to the rewards launcher/program page. Right now (as much as I can tell), the only way to tell people about the program is to tell them to go to the home page and click on the launcher instead of being able to send them a link which would be a lot more useful.

5 months using the app
May 10, 2016

Awesome app that makes adding a rewards program to your storefront a breeze!

United States
About 1 year using the app
Edited July 19, 2016

Easy to set up and use... Customers seem to dig it. Good support.

Foodiggity Shop
United States
About 1 year using the app