Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

October 15, 2016

This app is extremely useful for everybody!

Keyboards Net
United States
11 days using the app
September 15, 2016

Love it. Hope to see results soon

T4teez
United States
11 days using the app
June 19, 2020

This is great, the free version has everything I need and it was simple to customize. Definitely recommend this to friends!

RosebudSudsShop
United States
11 days using the app
Smile.io replied June 22, 2020

That's so great to hear! Thanks so much for taking the time to leave this review - don't hesitate to reach out to support if we can help with anything!

September 15, 2020

My only complaint about this app is that installing it significantly slowed down the load speed of my site - Google's page speed testing tool ranks my site as slow, and the majority of that time they attribute to loading Smile. Maybe if it was set up to load asynchronously it would help? If the load time issues could be resolved this app would be near-perfect.

Rhonda World
United States
7 months using the app
Smile.io replied September 15, 2020

Hey there! Thank you so much for leaving us a review! We've sent you over an email with more information on load speed! :)

Edited November 26, 2018

Customers received an email with notification of rewards but they say they can not use their points earned... so??? it is useless, doesnt work for its purpose

Mr. MaskMan
Mexico
11 months using the app
April 5, 2022

The support is excellent and our customers love it! I would recommend Smile rewards to other Shopify stores that want to engage with their clients.

PRO EDU
United States
11 days using the app
Smile.io replied April 6, 2022

Thanks for sharing your kind & generous feedback! 😊

May 18, 2020

LOVE LOVE LOVE! I've been wanting to start a loyalty program for my store for a while now but the process of starting that always seemed daunting. I found Smile through the Shopify App Store and decided to give it a try and I immediately loved everything about it. It was so easy to set up and after launching the program today, I'm already getting great feedback from my customers. I can't wait to continue growing my store with Smile!

Blush Grove
Canada
11 days using the app
Smile.io replied May 19, 2020

That's amazing! Thank you so much for sharing this - we love hearing feedback like this! Feel free to reach out to support if we can help with anything! 💖

Take care & stay safe!

March 4, 2023

Have needed a hand with a few things and the Team have always helped out super quick on the chat area. As an e-commerce store owner who integrates numerous apps customer service and more importantly the support aspect is vitally important to me when deciding who to trust and use.

The Smile crew definitely tick this box for me!

PerthCoffeeExchange
Australia
11 days using the app
Smile.io replied March 5, 2023

Thank you so much for your kind words. We are so glad that our team has been able to help you out and that you put your trust in us 💛 We appreciate you taking the time to leave a review!

July 6, 2016

Still checking it out, but so far it looks great!

Hexapparel
United States
7 months using the app
Edited August 9, 2016

could be a better display on mobil, but like the viral aspect of it.

Feintboxingco
United States
7 months using the app