Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity, ease of setup, and customizable loyalty program features. It integrates well with third-party apps and is effective in increasing customer retention. The customer support team is praised for their quick and helpful responses. Merchants value the app's ability to reward customers for social media engagement and offer incentives. It's suitable for both online and in-store shopping and can manage rewards across multiple websites. The free version is robust, providing many features to build customer loyalty.

January 21, 2021

Great little app to start a rewards program. Using the free version, and the reason I deducted one star - you really should be able to set an expiry on points/rewards at any level, not just a paid level. That was disappointing, but otherwise I'm happy with it and the seamless way it works with Shopify.

Winona Creek
United States
7 days using the app
Smile.io replied January 21, 2021

Thanks so much for the review! We appreciate the feedback regarding points expiry and its (un)availability on the free plan. Also, happy to hear how seamless you've found Smile to work thus far 😁

July 16, 2016

Easy to set up and a value added rewards system for the store :)

6 months using the app
April 19, 2017

Only testing the free version for now, seems to be alright. Could use a reward for visiting the website to get recurring visits.

4 months using the app
Edited August 7, 2016

Its very user friendly and easy to work with! I would definitely recommend to a friend. My customers love that the sign up is simple and easy!!

Fatal Attractions Fashion
United States
5 months using the app
September 30, 2016

really nice app and its free...my only issue was that i cannot change the currency for the discounts offered from USD to INR. If that could be done i would have given it all 5 stars. Thanks for helping :)

Slimjim Smoking
5 months using the app
March 7, 2016

Very easy to setup and developers are quick to answer any questions you may have about the app.

Nerd Life Gaming
United States
6 months using the app
October 8, 2018

I just added this app today (8 October 2018) so I do not have much experience with the app. That being said, I find it much easier than some I've tried. The instructions are simple and easy to follow. The navigation is easy to follow. In short, the app is intuitive. One issue I have was that I wanted to give my existing customers credit for joining the rewards program and found that I had to do this one by one. It would be nice if there were some kind of bulk editor that could do this in a single step. As I gain more experience with the app, I will return to either upgrade to 5 stars or downgrade to 3 stars. I won't know until I have working experience with it. For now, I can't see why 5 stars would be the next move.

And Above All...YOGA
United States
2 months using the app
July 12, 2016

So far so good! Excited for the perks given to my customers as Im sure they will be!

Kb Bubblegum Bling
United States
5 months using the app
January 20, 2017

I am a little confused with the importing and exporting for codes. really wish we didnt have to do that.

United States
4 months using the app
November 11, 2016

So far I have the free account, this app seems pretty cool and simple to use. I guess i have to see how it really performs when the holiday season is here and over and see the true performance of the app.

United States
5 months using the app