Smile: Loyalty & Rewards , 5,998 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.
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I've only been using the app for a couple of weeks, but have been pleased with the functionality and ease of use so far and the customer support I've received (from Christian) has been fab - prompt and thorough!
Thank you for taking the time to write this review 🌟 Super happy to hear about the ease of use and excellent support you received -- we'll be sure to give Christian a (virtual) pat on the back for ya!
Very awesome app! Easy to setup. :D
They change the price plan frequently. Imagine a function from $0 to $199/month, I mean the "free product function". Since we have using this app for a long time and there are over 30k members join the plan, I admit that I'm suffering from making the decision about if we should stop using this app. I can pay for the function of course, just think the functions that smile offers does not match their plan price. I'm not sure if this is what they called the "loyalty project", just a little bit disappointed and will not recommend this app to my friends
Hey there! Thank you for leaving us a review :) We appreciate your feedback on pricing - and will send you over an email to help out!
Really simple to use and my customer's will love it thanks!!
wish there was more customization for the free account
amazing service! thanks for creating such a fantastic app! Your features have really helped me, and your customer service is top-notch. Keep up the great work!
Thanks so much for taking the time to leave a review! It was a pleasure helping today. ❤️ - Jade & The Smile Team <3
The app is easy to install and to use. it's a shame that messages can't be customised under the free plan, especially since my customers don't speak english.
Make costumer smile is the greatist thing that one seller wants to reach
So great application :) :) :)
We're happy to help you make your customers smile! Thank you for the five-star rating! 😄
Great app that takes into account newbies
We've been using this app for several months, and generally, it's a good way to manage your loyalty program. It's easy to set-up and the interface is nicely designed. The biggest issue we have is the pricing tiers. There's a big jump from the first paid tier to the second, and our only reason for needing it is that they limit integrations to only 1 for the first tier. They should really rethink this limit, put an additional tier, or create a nominal upcharge if you need more. As it is, the first tier makes it hard to really get everything out of the app, and the second tier is just too expensive of a jump to make it worth it. Also, the advanced analytics is only available on the second paid tier. They should really rethink this as I may be willing to move up in price if I could fully see how the program is performing.
Thank you so much for the detailed review ⭐️We're glad to hear you found Smile simple and easy to launch! We also really appreciate your candid feedback on pricing and tiered features. We'd love to discuss this further with you, so we've just followed-up via email 😊