Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,593)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through effective rewards and loyalty programs. It features loyalty programs, rewards, referrals, and customization options, enhancing the shopping experience and encouraging repeat business. Merchants appreciate its reliability and the responsive, helpful customer support team that offers personalized assistance.

August 2, 2016

Easy to install and use. Free app that can help with customers revisiting my store.

Fab Fash Usa
United States
About 1 month using the app
August 27, 2021

excellent - easy to use and definitely brings customers back. I would recommend to anyone needed a loyalty program

DMLeatherworx Pty Ltd
South Africa
About 1 month using the app
Smile.io replied August 28, 2021

Thanks for sharing your kind words, we're thrilled to hear that you found setup easy and are already seeing the benefits of Smile 🚀

October 18, 2023

Very basic features for the price... Not worth the money in my opinion. The UI is easy to navigate for users but in terms of value as a merchant, the features are lacking. Point collection is simple for users but if you want to do anything to incentivize users to actually use their points, you'll need to upgrade to the $200/ month plan. With that being said, basically all of the useful features are on the $200/ month plan. If you have the budget, go for it, but to me, the value just isn't there with what you're getting compared to other apps in our tech stack. I wish we would have looked into alternative options before committing to Smile. Hard to switch at this point.

Zero Waste MVMT
Canada
Over 2 years using the app
Smile.io replied October 19, 2023

Thanks for taking the time to leave us feedback and help us make Smile better. We have reached out to you personally via email to help you with this.

October 22, 2016

Very useful to attract customers

Bighaat 2
India
Over 1 year using the app
December 28, 2016

The program has signed up 20 customers in under a month. Hopefully those customers will become buyers over the next few months.

Stretchy Legs
United States
About 1 month using the app
March 4, 2021

just activated the app, wish they would let new app users customize for 30 days free, but other wise it was a nice seamless integration

BEAU
United States
Over 1 year using the app
Smile.io replied March 5, 2021

Thank you so much for your review ! This is super helpful 💖

August 15, 2017

brilliant app, has helped my store grow tremendously.

Ladies Laws
United Kingdom
About 1 month using the app
September 16, 2023

Customer service is always quick to respond and give a very clear answer. Very very helpful!

Sara Patino Jewelry
United States
About 1 month using the app
Smile.io replied September 18, 2023

Thanks so much for leaving a review! Let us know if there is anything else we can do for you!

The Smile Team :)

September 26, 2020

The free tier has been great to get us going, but the prices jump steeply if you wish to upgrade features. The features we need are in the $199 a month tier, which is quite steep for what we are. Our customers are saying they never knew we had a loyalty program, we wish it was a little more obvious than a star at the bottom of our homepage. Hunting around for a similar program with more small business friendly pricing. (Not every business is a startup with crazy amounts of capital trying to scale up in ridiculous amounts of time )

P. Cottontail & Co.
United States
Over 2 years using the app
Smile.io replied September 29, 2020

Thank you so much for your review and feedback here! This is so valuable to us. Our team has been in touch regarding this💖

October 2, 2018

Smile.io is a great platform - easy to use, easy to set with a wide range of graphic and reward/referral options. We implemented it into our shop easily, and it started generating some buzz immediately.
Also, customer support is great and responsive, so +1 for that (cheers for Maggie!).

Brewie
Hungary
About 1 month using the app