Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

September 11, 2020

So far so good. Support is amazing and the app integrates a lot of ways to reward the client. Brady has been super helpful in this new stage; his response is spectacular.

Siempre Natural
United States
8 days using the app
Smile.io replied September 15, 2020

That's so great to hear - Thank you so much for sharing and for the 5-stars! We agree - Brady is awesome!

April 23, 2022

Great app! and amazing customer service. The app is working great on POS as well and it all works smoothly. I hope someday you will add full Hebrew support and RTL

דוגית
Israel
8 days using the app
Smile.io replied April 23, 2022

Thanks for taking the time to leave a review, and for sharing your feedback! We will definitely will keep you updated if we add these features in the future. It was a pleasure speaking with you today 😁 -Nicole

December 8, 2020

Amazing app with great features that just make it impossible to refuse! Plus it's free so I mean, its a no brainer! Thank you guys!

Pretty Mystics
United States
8 days using the app
Smile.io replied December 9, 2020

🚫🧠er -- Exactly! Thanks for the kind words and taking the time to write this stellar review 💫

October 2, 2016

Excellent! It is very easy to use!

Trendy Idler
Russia
8 days using the app
July 16, 2016

Easy to set up and a value added rewards system for the store :)

Sunitshop
India
6 months using the app
March 29, 2018

Awesome new app! Highly recommends.

For The Love Of Handbags Shop
United States
8 days using the app
Edited October 12, 2022

The app sent a prompt asking for a review so I obliged.
This app is HORENDOUSLY priced. Yes, there are other options you can use for your store and pay WAY less which I do but I am so disgusted by the sheer audacity of the creators to charge what they do for the most basic of things. There are 3 plans - One for $49 a month, one for $200 a month...Yes, TWO HUNDRED DOLLARS every single MONTH and the last one for $600 monthly. Their free plan is simple and will be enough to get you started with a loyalty program. You won't be able to customize anything about it or add any of your own branding but it will be enough to get going.

Ego Naturals
United States
8 months using the app
Smile.io replied October 13, 2022

Thank you for taking the time to leave us a review. We empathize with how difficult navigating pricing issues can be for merchants and would love to offer you a free trial of any plan you choose. We find that Smile's return on investment far outweighs any initial costs but we also understand that making such a commitment is daunting. We would love for you to enjoy all the benefits of Smile with absolutely no risk to yourself. I have sent an email as well offering to set this up, we hope to hear from you soon!

Sincerely,
Joshua - Smile Team 🧙‍♂️

May 30, 2018

Had an issue with the bar loading on my page but Roal got it resolved very quickly! Great customer service

Ivy Vine
United States
8 days using the app
April 11, 2017

Lovely experience. Best is I get to start for free. Using it on www.psychedeliashop.com now

Trippsy
India
8 days using the app
January 22, 2017

super easy to setup, hopefully it is as smooth when it comes to using the points

Breakingwax
United States
8 days using the app